Convention Sales executive

* Handle incoming calls and event enquiries professionally.

* Make outbound calls to prospective clients and leads.

* Understand client requirements and provide suitable venue information.

* Handle enquiries for weddings, receptions, corporate events, social events, conferences, and other functions.

* Explain venue facilities, halls, packages, inclusions, exclusions, and relevant venue policies.

* Coordinate with the Sr. Sales Manager for important and high-value enquiries.

Follow-Ups & Lead Conversion:

* Follow up regularly with all assigned leads and enquiries.

* Follow up on quotations and proposals shared with clients.

* Maintain proper follow-up schedules and ensure no enquiry is missed.

* Record client feedback and requirements during follow-ups.

* Work towards converting enquiries into site visits and confirmed bookings.

* Maintain a professional relationship with prospective and existing clients.

CRM & Data Management:

* Enter all new enquiries into the CRM accurately and promptly.

* Update lead details after every call, meeting, or client interaction.

* Maintain accurate information regarding:

  * Client details

  * Event date

  * Event type

  * Number of guests/PAX

  * Venue requirement

  * Client requirements

  * Quotation status

  * Follow-up status

  * Next follow-up date

  * Lead conversion status

* Ensure CRM records are complete and up to date.

Walk-In Guests & Venue Show Rounds:

* Welcome walk-in guests professionally.

* Understand their event requirements.

* Conduct professional venue show rounds.

* Showcase and explain available halls, event spaces, facilities, and amenities.

* Answer client queries during the venue visit.

* Collect complete enquiry details from walk-in guests.

* Update walk-in enquiries in the CRM and conduct timely follow-ups after the visit.