Convention Services Administrative Assistant

Summary:

The Convention Services Administrative Assistant provides comprehensive administrative and clerical support to the Convention Services Department, ensuring the efficient operation of department functions and the successful coordination of meetings, conventions, and special events. This position is responsible for performing a wide range of administrative duties as assigned by department leadership, including managing documentation, maintaining records and databases, coordinating communications, preparing event-related materials, and supporting event planning activities.

The role serves as a key point of contact for clients, guests, and internal departments, responding to inquiries in a timely and professional manner while delivering exceptional customer service. The Administrative Assistant works closely with management and team members to facilitate seamless event execution, maintain accurate information, and support departmental goals. Success in this role requires strong organizational skills, attention to detail, effective communication, and a commitment to providing outstanding guest experiences while fostering a collaborative, team-oriented work environment.

Responsibilities:

• Assist with administrative tasks for convention services.
• Maintain accurate records and databases.
• Follow up with clients and respond to inquiries.
• Prepare event-related documents and materials.
• Assist with coordinating event logistics.
• Perform all guest contact activities in a cordial, efficient and professional manner always maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins.
• Report to work on time, as scheduled.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• Minimum 1 year of previous administrative assistant experience preferred.
• Previous hospitality education and/or experience is required.
• Strong Communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Must successfully pass a grammar and typing assessment with a minimum typing speed of 40 words per minute (WPM).
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.