Conversational AI / Google Dialogflow CX Developer

Job Description - Conversational AI Developer

• Job Title: Conversational AI / Google Dialogflow CX Developer
• Location: Thousand Oaks, CA
• Duration: 6 months
• GBaMS ReqID: 10997840
• Experience Required: 4-6 years
• Role: Developer
• Essential Skill: Generative AI
• Primary Focus: Google Dialogflow CX, CCAI, Chatbot/Voicebot, Google Cloud, Node.js, BigQuery, SQL, and AI development

Must-Have Skills

• Google Dialogflow CX
• CCAI (Contact Center AI)
• Looker Studio / Google Data Studio
• AI Development
• Google Cloud Certification
• Node.js
• BigQuery
• SQL
• Programming language experience

Good-to-Have Skills

• Generative AI
• AWS
• Python
• NLP
• Voicebot development
• Chatbot development
• Life Sciences domain experience

Key Responsibilities

• Develop Chatbots and Voicebots using Google Cloud Dialogflow CX.

• Design and implement conversational AI solutions using:

• Intents

• Entities

• Training phrases

• Fulfillment logic

• Webhooks

• APIs

• Develop dashboards and analytics using:

• Looker Studio

• SQL

• BigQuery

• Integrate conversational bots with:

• Google Cloud Functions

• Firestore

• Third-party APIs

• Implement multi-turn conversations, error handling, contextual routing, and optimized conversational experiences.

• Develop and maintain webhook and fulfillment logic using Node.js or Python.

• Continuously improve conversational design based on analytics and user interaction insights.

• Design and contribute to Conversational AI architecture.

• Collaborate with system owners, business owners, and stakeholders to align chatbot objectives with business requirements.

• Participate in Agile ceremonies, including:

• Sprint planning

• Daily stand-ups

• Backlog refinement

• Sprint reviews/retrospectives

• Use JIRA for development tasks, defect tracking, and resolution.

• Develop and manage end-to-end CI/CD pipelines using GitLab.

• Follow DevOps practices for application development and deployment.

• Collaborate with cross-functional teams to assess the impact of integrated systems.

• Provide guidance on required testing activities and validation processes.

• Ensure timely delivery while maintaining quality and compliance standards.

• Contribute to the technical growth of the team through knowledge sharing and collaboration.

• Stay current with industry trends and emerging technologies in conversational AI and Generative AI.

• Support business development opportunities by identifying relevant AI solutions and innovations.

Technical Skills

• Google Dialogflow CX
• Google CCAI
• Conversational AI
• Generative AI
• Chatbot Development
• Voicebot Development
• Google Cloud Platform (GCP)
• Google Cloud Functions
• Firestore
• BigQuery
• SQL
• Looker Studio
• Node.js
• Python
• NLP
• REST APIs / Webhooks
• GitLab
• CI/CD
• DevOps
• JIRA

Behavioral & Collaboration Skills

• Strong stakeholder communication and collaboration.
• Ability to work with cross-functional and distributed teams.
• Strong analytical and problem-solving skills.
• Ability to work effectively in an Agile environment.
• Focus on quality, compliance, and timely delivery.
• Willingness to learn and adopt emerging AI technologies.
• Demonstrates inclusive behavior and promotes a high-performing team culture.

Keywords

• Dialogflow CX
• Google CCAI
• Conversational AI
• Generative AI
• GenAI
• Chatbot
• Voicebot
• Google Cloud
• GCP
• Looker Studio
• BigQuery
• SQL
• Node.js
• Python
• NLP
• AI Development
• Google Cloud Functions
• Firestore
• Webhooks
• API Integration
• CI/CD
• GitLab
• DevOps
• JIRA
• Life Sciences
• Conversational AI Architecture