Conversion agent

We are looking to recruit a Conversion agent to join our team in Cape Town, South Africa.

Duties and Responsibilities:

• Promote company’s financial products and services

• Perform outbound calls to prospective clients with demo and live trading applications

• Ensure clients receive the highest level of service at all times

• Consistent follow up with clients via phone calls or emails through the client activation process

• Assist clients with inquiries on the trading platforms, products, onboarding and funding procedures

• Participate in the company’s marketing activities and promotional campaigns for customer acquisition and conversion

• Stay informed about the financial markets in order to spot trends, look for new opportunities and establish credibility with our clients by understanding their requirements

• Assist Compliance with the processing of Know-Your-Client documentation

Qualifications/Requirements:

• Minimum of 1 year of experience in Conversion or Sales position in a related field.

• Proficiency in the use of MS Office

• Proven track record in a sales environment

• Ability to grasp complex concepts quickly, and able to identify key messaging for different audiences

• Independent, self-directed and not afraid to make decisions to develop, execute and deliver on an assigned strategy

• Ability to work in a high-pressure and fast-moving environment

• Positive attitude, flexible nature, a person who would thrive in a fast-paced, constantly changing environment

• Ability to work flexible hours

• Knowledge of forex, CFD trading and the markets is desirable

• Passion for phone sales is a must