Conversion Officer

Position: Conversion Officer

Employment Type: Full-time

Location: London – Office-based

Working Hours: Monday to Friday, 9:00 am–5:00 pm

Office Address: 12th Floor, 1 Harbour Exchange Square, London E14 9GE

Salary: £28,000–£30,000 per annum

Bonus: Performance-based bonus available

About the Role:

Nova Pathways is looking for a confident, organised and results-driven Conversion Officer to join our team on a full-time basis. The successful candidate will support prospective students throughout their journey, from their initial enquiry through to application and enrolment. This role requires strong communication and follow-up skills, as well as the ability to work towards individual and team targets.

Key Responsibilities:

• Contact new leads promptly via phone, WhatsApp and email.
• Provide clear and accurate information about degree options, entry requirements and the application process.
• Follow up consistently with prospective students and guide them through each stage of the process.
• Conduct initial eligibility checks and document assessments.
• Collect and review all required student documentation.
• Support prospective students in completing applications and submitting the necessary documents.
• Complete short applications on behalf of prospective students where required.
• Maintain accurate records and update lead stages correctly within the CRM system.
• Work towards weekly and monthly application, enrolment and conversion targets.
• Identify common concerns or barriers and contribute to improving the student conversion process.
• Provide regular conversion and pipeline reports to management.

Requirements:

• Previous experience in student recruitment, admissions, conversion or a similar sales-focused role.
• Excellent spoken and written English.
• Strong communication, follow-up and objection-handling skills.
• Confident working towards targets and using CRM systems.
• Professional, organised and student-focused.
• Previous experience in a similar role or a strong sales background is required.

Benefits:

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Pay.
• Statutory maternity and paternity pay.
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Specialist menopause support, including online CBT (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Career development and training opportunities.
• Training and self-development opportunities.