Coordinator, Accommodations, Accreditation, Event Sales Programs

Position Overview

The Coordinator, Accommodations, Accreditation, and Event Sales Programs is responsible for sourcing, organizing, coordinating, and managing all sport and event-related accommodations, food and beverage, accreditation services, and event group and bulk ticket sales programs. This role serves as the central point of contact for athlete, team, official, workforce housing and credentialing, while also leading strategies to drive event attendance and revenue through group sales initiatives and ticketing partnerships.

This position is responsible for developing and implementing scalable systems, processes, and tools to manage accommodation, accreditation, and event sales programs across a diverse portfolio of events. Responsibilities include establishing systems to track room blocks, managing allocations, oversee accreditation databases, and administering group ticket sales programs. The role is expected to identify opportunities to optimize inventory utilization, generate revenue through accommodation and ticketing initiatives, and enhance the overall participant and spectator experience.

The Coordinator provides leadership and oversight for staff, contractors, volunteers, and external partners responsible for the execution of accommodation, accreditation, hospitality, and ticket sales operations. While accountable for planning, coordination, and performance, this position is not responsible for all on-site execution activities.

The Manager works closely with event project managers, venue operations, marketing, ticketing partners, and external stakeholders to ensure all accommodation, accreditation, and event sales requirements are met in alignment with event objectives and organizational standards. This position reports to the Director of Events.

Duties and Responsibilities

Responsibilities include, but are not limited to:

Accommodation & Hospitality

• Communicate and coordinate with project managers and stakeholders regarding teams, officials, and event participants on accommodation and meal requirements
• Work with governing organizations to ensure compliance with accommodation-related rules and standards
• Manage all organization-wide housing needs and act as the primary liaison with lodging properties
• Work with the legal department to establish and manage contractual agreements with lodging properties and related service providers
• Coordinate housing requests with the US Olympic and Paralympic Training Center
• Determine requirements and secure meeting space, including set-up, services, and associated needs
• Plan, secure, and oversee distribution of food and beverage services for athletes, officials, workforce, and broadcast personnel
• Coordinate meal ticket distribution as required

Accommodations Systems & Revenue Strategy

• Develop and implement a centralized system for managing event accommodation, including room block tracking, allocation, and reporting
• Identify and implement tools or software solutions to improve accommodation booking efficiency and visibility
• Manage and optimize room block inventory, including strategies to resell unused rooms and recapture costs
• Support the transition of accommodations from a cost center to a revenue-generating function through improved utilization and resale strategies
• Monitor accommodation performance metrics and provide reporting and recommendations for continuous improvement

Accreditation & Credentialing

• Develop, implement, and manage event accreditation and credentialing systems for all events
• Coordinate accreditation requirements for athletes, teams, officials, media, workforce, and stakeholders
• Work with event project managers and governing bodies to define accreditation categories, access levels, and policies
• Oversee the accreditation process, including application, approval, production, and on-site distribution
• Ensure compliance with security, access control, and event operational requirements
• Coordinate accreditation center setup and operations, including staffing and workflows
• Maintain accurate records and databases for all accredited individuals

Event Group Sales & Ticketing Programs

• Develop and manage event group sales and bulk ticket sales programs across organizational events
• Collaborate with marketing, communications, and event teams to identify target audiences and sales opportunities
• Build and maintain relationships with schools, clubs, teams, corporate partners, community organizations, and other groups to drive attendance and revenue
• Coordinate with ticketing providers and venue partners to establish ticket inventory, pricing structures, promotional offers, and reporting processes
• Develop sales strategies and packages designed to increase advance ticket sales and enhance spectator experiences
• Monitor ticket sales performance, group sales metrics, and revenue targets, providing recommendations for optimization
• Manage ticket allotments, complimentary ticket programs, and stakeholder ticket requests in coordination with event leadership
• Oversee staff, contractors, or vendors responsible for the administration and fulfillment of group ticket sales programs

Produce post-event sales reports and analyses to identify trends and continuous improvement opportunities

Skills and Qualifications:

• Relevant associate degree or higher in Event Management, Hospitality, or related field (experience may substitute)
• Minimum of 5 years of full-time relevant experience
• Strong understanding of the hospitality industry, including accommodations and food and beverage
• Experience with accreditation systems or database management preferred
• Strong organizational and operational planning skills
• Ability to manage multiple stakeholders and complex logistics
• Problem-solver with the ability to think strategically and improve systems
• Excellent communication skills, both verbal and written
• Experience with international sporting events production preferred

Salary Range and Benefits:

The salary range for this position is $55,726 to $80,245. The hiring range for this specific position is $55,726 - $61,298 per year. Final offer will be within the hiring range and will be dependent on qualifications and experience.

The Olympic Authority offers an excellent benefits package that includes paid leave (paid parental, sick, vacation, and personal time); paid holidays; health, dental, and vision insurances; long term disability and supplemental life insurance at preferred rates; participation in the NYS and Local Retirement Systems; and optional participation in NYS Deferred Compensation.

Interested Candidates should email a letter of interest and resume with the subject heading,

“Coordinator, Accommodations” to:

[email protected]

Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:

https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).

The Olympic Authority is an Affirmative Action/Equal Opportunity Employer

Pay: $55,726.00 - $61,298.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person