Coordinator, Account / Managed Programs

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Key Responsibilities

• Serve as the primary regional liaison between National Account Retailer field teams, the Caesarstone sales organization, and Managed Program fabrication and installation partners, ensuring clear communication and alignment
• Oversee and evaluate regional fabricator performance, driving consistent execution across sales support, service reliability, installation quality, and overall customer experience
• Delivering ongoing guidance, training, and program communication to fabrication partners to ensure understanding and adherence to Caesarstone Managed Program standards and best practices
• Lead the execution and tracking of corrective action and performance improvement initiatives to elevate fabricator performance and service outcomes
• Support network optimization by identifying, onboarding, and transitioning fabrication partners in response to evolving business and regional coverage needs
• Escalate and support the transition or replacement of fabrication partners whose performance does not meet program requirements, safeguarding service continuity and brand integrity
• Plan, facilitate, and participate in monthly and quarterly business reviews with fabrication partners, retailer field leadership, and the Caesarstone sales team to assess results and align improvement actions
• Coordinate and support retail store associate training initiatives in collaboration with National Account Retailer field leadership and Caesarstone sales partners
• Act as a regional point of coordination for customer service issues, partnering with warranty and service teams to resolve installation, quality, and service-related escalations

Qualifications

• Bachelors degree or equivalent professional experience preferred
• 5+ years of experience in field operations, service management, installation management, or related roles within manufacturing, building materials, home improvement, or retail services
• Demonstrated experience managing third-party vendors, contractors, or installation networks
• Strong understanding of installation processes, service quality standards, and performance management
• Proven ability to manage multiple priorities across a large geographic region
• Experience working with national or strategic retail accounts preferred
• Proficiency with CRM systems, reporting tools, and Microsoft Office applications
• Ability to travel regularly within assigned region

Core Competencies

• Leadership & Coaching: Ability to influence, develop, and elevate performance across internal teams and external partners
• Relationship Management: Builds trusted, collaborative relationships with retailers, fabricators, and internal stakeholders
• Operational Excellence: Strong focus on execution, service quality, and continuous improvement
• Analytical & Strategic Thinking: Uses data and field insights to identify trends, risks, and improvement opportunities
• Communication Skills: Clear, confident verbal and written communication across all organizational levels
• Problem Solving: Proactive, solution-oriented approach to resolving service, installation, and customer issues
• Accountability & Ownership: Self-starter with a strong sense of responsibility and follow-through
• Adaptability: Comfortable navigating change, ambiguity, and evolving business needs

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays