Coordinator - Aquatic Services Administration

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region:HOME - Roma Queensland

Why it is worth working at Maranoa Regional Council?

• Permanent, Full-Time Position
• Stream A, Level 5 - $80,281.66 per annum
• Maranoa locality allowance $72.00 per fortnight
• Work a 9-day fortnight with a Rostered Day Off.
• Access Long service leave after seven (7) years
• Five weeks of annual leave annually
• Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
• Three weeks sick leave annually
• Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• Discounted Gym Memberships at PCYC and Snap Fitness
• Discounted Health Insurance through Bupa

About the Role

The Reception, Administration, Café & Learn-to-Swim Co-ordinator is responsible for the day-to-day coordination of customer-facing operations at the Denise Spencer Aquatic Centre. This role oversees front-of-house services, administrative processes, café operations, and the Learn-to-Swim (LTS) program to ensure a safe, welcoming, efficient, and community-focused aquatic environment.

The Supervisor provides leadership to casual and part-time staff, ensures compliance with industry standards, supports centre management, and delivers high-quality service to patrons of all ages.

Key Responsibilities

Reception & Customer Service

• Front-of-house operations - Oversee daily reception duties including customer enquiries, membership processing, point-of-sale transactions, and facility access.
• Customer experience - Ensure all patrons receive friendly, efficient, and professional service.
• Staff supervision - Train, roster, and support reception staff to maintain consistent service standards.
• Issue resolution - Manage customer complaints, feedback, and incident reporting.

Administration

• Record management - Maintain accurate attendance, membership, financial, and program records.
• Compliance support - Assist with audits, safety documentation, and operational reporting.
• Financial processing - Oversee daily takings, banking, invoicing, and reconciliation.
• Communication - Coordinate internal communication between staff, management, and external stakeholders.

Café Operations

• Café supervision - Oversee the operation of the pool café including food preparation, stock control, and hygiene standards.
• Food safety - Ensure compliance with Queensland food safety regulations.
• Staff training - Train café staff in customer service, safe food handling, and POS systems.
• Stock & ordering - Manage inventory, supplier orders, and cost control.

Learn-to-Swim (LTS) Program

• Program coordination - Oversee scheduling, enrolments, class allocation, and program delivery.
• Instructor supervision - Support, mentor, and roster swim instructors to ensure high-quality lessons.
• Program quality - Maintain alignment with AUSTSWIM/RLSSA teaching standards.
• Parent communication - Provide updates, feedback, and support to families enrolled in the program

Leadership & Team Support

• Team leadership - Provide positive, hands-on leadership across all supervised areas.
• Training & onboarding - Support new staff with induction, training, and ongoing development.
• Rostering - Create and manage rosters to ensure adequate coverage across reception, café, and LTS.
• Workplace culture - Promote a safe, inclusive, and supportive team environment.

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

How to Apply:

• Covering letter stating why you are interested in the position.
• Current resume (CV).
• Address the questions presented in the application form.

Additional Information

MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

🌐 Website: www.maranoa.qld.gov.au
📞 Telephone: [1300 007 662](tel:1300 007 662)

Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace