Coordinator, Client Experience

Overview

Excite Lethbridge is a non-profit organization focused on event development and attraction, bringing local, provincial and national communities together in the heart of southern Alberta. Anchored out of the 268,000 sq. ft. Lethbridge Trade & Convention Centre, Excite Lethbridge enhances event development for the community and works to expand trade and convention opportunities, bringing more events and visitors to the region. Excite Lethbridge also produces the events the community knows and loves, including Whoop-Up Days, Ag Expo, the Lethbridge & District Pro Rodeo, Lethbridge Farmers’ Market and more, while also partnering with the Lethbridge & District Agricultural Society to support agriculture events and programming in the region.

Why Join Excite Lethbridge?

At Excite Lethbridge, we are passionate about creating vibrant experiences that connect our community through events, innovation, and hospitality. As part of our team, you’ll play a role in bringing these experiences to life, helping ensure every event runs seamlessly and every guest leaves inspired.

The Client Experience Coordinator works within the Client Experience team to represent Excite Lethbridge’s brand as the front-line champion for clients and guests.

This role requires a solution-focused, independent thinker with exceptional customer service skills. You’ll collaborate with a team of event professionals, ensuring every client’s vision is not only achieved—but exceeded.

Responsibilities

• Play a lead role in coordinating and executing assigned events.
• Act as the main point of contact for clients before and during events.
• Facilitate effective communication by phone, email, and in-person meetings.
• Build and maintain strong relationships with clients and stakeholders.
• Manage event details, including contracts, quotes, floor plans, invoices, and reporting.
• Input client requests into event management software (setups, catering, services, staffing).
• Coordinate event setup and execution with Operations and Food & Beverage teams.
• Oversee financial aspects of events, including deposits and final payments.
• Participate in multi-departmental and team meetings.
• Transition seamlessly between different event spaces, multitasking under pressure.
• Perform additional duties as assigned by the Manager, Client Services.

Skills

• Strong problem-solving and critical-thinking skills.
• Excellent organizational and task-management skills.
• Outstanding customer service and communication abilities.
• Ability to remain calm under pressure and manage stressful situations.
• Proven track record of managing multiple priorities within tight deadlines.
• High attention to detail and strong time-management skills.
• Proficiency in Microsoft Excel, Word, Outlook, databases, and internet tools.
• Knowledge of the event and entertainment industry is an asset.
• Experience with event management software and CRM platforms is an asset.

Requirements

• Post-secondary Diploma, Certificate, or Degree, or a combination of education, training, and / or relevant experience.
• Experience in event planning, promotion, and execution is an asset.
• Previous experience in sales, entertainment, or the events industry is considered an asset.
• Must be legally eligible to work in Canada

Working Environment

• Full-time role (Tuesday–Saturday schedule).
• Flexibility required—work hours will include evenings and weekends based on event schedules.
• Eligible to bank overtime hours with manager pre-approval.
• Primary workplace: Lethbridge Trade & Convention Centre and other Excite Lethbridge property / venues.
• Must be physically mobile, able to walk long distances, and remain on your feet for extended periods.
• Daily use of event management software and radio communication.

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Work Location: In person