D
Dotsmark Systems India
Coordinator
Skills
CRMCustomer SupportCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹225,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
2 September 2026
What they need
- Customer Support: Answer client calls and emails, log requests, and track service tickets.
- Scheduling: Assign tasks to technicians or engineers and coordinate repair timelines.
- Administration: Prepare quotes, process invoices, and maintain records using tools like Excel or CRM software.
- Vendor Management: Supervise third-party vendors and check service level agreement (SLA) complianceRole & responsibilities
Preferred candidate profile
- Communication: Exceptional verbal and written communication skills to handle client calls, emails, and vendor interactions.
- Technical Literacy: Proficiency in Microsoft Office Suite (specifically strong Excel skills for data tracking) and familiarity with CRM or ERP software.
- Multitasking: Ability to prioritize daily tasks, manage service schedules, and work effectively under tight deadlines.
- Problem-Solving: Strong critical thinking to resolve client grievances and address operational bottlenecks swiftly
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