Coordinator

Job Summary

We are looking for a proactive and patient-focused Coordinator for the Front Office department with 2-5 years of experience in the hospital industry. The candidate will be responsible for coordinating front office operations, managing patient flow, ensuring smooth registration and admission processes, and maintaining high standards of patient service.

Key Responsibilities

• Coordinate daily front office operations, including patient registration, appointments, admissions, and discharge coordination.
• Ensure smooth patient flow and minimize waiting time across OPD and other patient service areas.
• Guide patients and attendants regarding hospital services, consultations, appointments, and admission procedures.
• Coordinate with doctors, nursing staff, billing, insurance, and other departments to ensure seamless patient care services.
• Handle patient queries, complaints, and escalations professionally and ensure timely resolution.
• Monitor front office staff activities and ensure adherence to hospital policies and service standards.
• Maintain accurate patient records, registration details, and relevant documentation.
• Support billing coordination, cashless/insurance processes, and discharge formalities, wherever required.
• Prepare daily reports related to patient footfall, appointments, complaints, and operational activities.
• Ensure compliance with hospital protocols, patient confidentiality, and service quality standards.
• Support process improvements to enhance patient experience and operational efficiency.

Desired Candidate Profile

• Graduate in any discipline; a degree or diploma in Hospital Administration or Healthcare Management will be preferred.
• 2-5 years of relevant experience in the hospital industry is mandatory.
• Prior experience in Front Office, Patient Services, OPD, Admissions, or Hospital Coordination.
• Strong communication, interpersonal, and coordination skills.
• Good knowledge of hospital information systems (HIS/HMS) and MS Office.
• Ability to handle multiple tasks, manage patient concerns, and work effectively in a fast-paced hospital environment.
• Patient-centric approach with strong problem-solving and team management abilities.

Key Competencies

• Patient Relationship Management
• Front Office Operations
• Interdepartmental Coordination
• Communication and Problem-Solving
• Complaint and Grievance Handling
• Time Management and Attention to Detail