Coordinator, Compliance

The Coordinator, Compliance supports Catholic Charities USA's refugee resettlement program compliance activities through the coordination and execution of monitoring activities for the Preferred Communities Program for Initial Resettlement (PIR), Intensive Case Management (ICM), and Housing programs. Under direct supervision, this position conducts on-site and remote monitoring reviews, assesses compliance with program requirements and organizational policies, reviews monitoring data and documentation, prepares monitoring reports, and utilizes CCUSA tools to ensure the timely completion of monitoring activities. The position works collaboratively with CCUSA staff, local agency personnel, and external stakeholders to support effective oversight and continuous improvement of federally funded programs.

Note: This is a grant-funded position. The position is funded under the Preferred Communities program for Federal Fiscal Year (FY) 2027, including a grant closeout period extending through December 31, 2027. Employment beyond this date is contingent upon the availability of continued federal funding and organizational needs.

Primary Responsibilities:

• Review programmatic, operational, and performance data prior to monitoring activities to identify potential areas of risk, inform monitoring scope, and support preparation for on-site and remote reviews.
• Conduct on-site and remote monitoring reviews of the Preferred Communities PIR, ICM, and Housing programs in accordance with CCUSA monitoring protocols, federal requirements, and organizational policies.
• Conduct monitoring activities that may include stakeholder interviews, observation of program activities, case file reviews, verification of documentation, and provision of training and technical assistance related to program requirements.
• Review case files, program records, program plans, budgets, organizational documents, training records, monitoring reports, and other supporting documentation to assess compliance with applicable programmatic and administrative requirements.
• Coordinate monitoring logistics, including scheduling activities, requesting documentation, and communicating with internal and local agency staff throughout the monitoring process.
• Serve as a CCUSA representative during monitoring activities, conducting interviews, observations, and site visits with local agency staff, State Refugee Coordinators, State Refugee Health Coordinators, clients, community partners, and other stakeholders in a professional, culturally responsive, and trauma-informed manner.
• Facilitate monitoring exit meetings with local agency representatives and relevant CCUSA staff, including assigned PIR, ICM, and Housing program personnel, to review preliminary observations and discuss monitoring outcomes.
• Participate in post-monitoring debrief meetings with CCUSA staff to review findings, identify trends, and promote consistent application of monitoring standards across programs.
• Prepare clear, accurate, and comprehensive monitoring reports that document observations, strengths, findings, concerns, and compliance determinations.
• Utilize CCUSA monitoring and compliance management tools to track monitoring activities, maintain monitoring records, and ensure timely completion of reports and other monitoring deliverables.
• Identify and document compliance findings and areas requiring corrective action and communicate findings through established reporting processes.
• Support development of Program Strengthening Plans by providing monitoring documentation, clarifying findings, and responding to questions related to monitoring results, as requested by program staff.
• As needed, support the CCUSA Finance Department by coordinating and collecting documentation for financial monitoring and compliance reviews, while on-site.
• Assist with analysis of monitoring data, trends, and recurring compliance issues to support organizational oversight and continuous program improvement.
• Track monitoring-related travel expenditures and submit travel advances, reimbursements, and supporting documentation in accordance with CCUSA travel and financial policies and procedures.
• Perform other duties as assigned in support of compliance monitoring and program oversight activities.

Knowledge, Skills & Abilities:

• Knowledge of compliance monitoring, quality assurance, program review, or related functions; experience with the Preferred Communities program, refugee resettlement, or grant-funded programs preferred.
• Ability to review documentation, identify compliance concerns, apply established monitoring protocols, and make objective assessments using information from multiple sources.
• Strong organizational, analytical, and time-management skills, with the ability to manage multiple assignments, competing priorities, and deadlines.
• Strong written and verbal communication skills, including the ability to prepare professional reports, conduct interviews, gather information, and build effective working relationships with internal and external stakeholders.
• Demonstrated ability to engage effectively and respectfully with individuals from diverse cultural, linguistic, and socioeconomic backgrounds, including conducting interviews, observations, and home visits in a culturally responsive manner and communicating effectively through interpreters.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to travel as required to conduct monitoring activities.
• The position holder must demonstrate willingness and ability to understand, respect and contribute to the CCUSA mission and to fulfill job duties in accordance with Catholic Social Teaching.

Education & Experience:

• Bachelor's degree in Social Work, Public Administration, International Studies, Human Services, Nonprofit Management, Business Administration, Compliance, or a related field required.
• Minimum of three (3) years of professional experience in refugee resettlement, social services, compliance monitoring, quality assurance, program oversight, grant-funded programs, or a related field.
• Experience conducting reviews, monitoring activities, audits, quality assurance assessments, or similar compliance-related functions preferred.
• Experience reviewing case files, program records, or documentation for compliance purposes preferred.
• Experience using databases, case management systems, or compliance tracking tools preferred.
• Experience working with refugee resettlement or federally funded human services programs preferred.

Work Environment:

• This position is based at the National Office of Catholic Charities USA in Alexandria, VA.
• This position may require extended periods of standing, sitting, as well as repetitive movements, bending, and lifting of minimal weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Potential work-related travel.

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• working w/ federal grants or coop agreements with compliance: 2 years (Required)
• providing program support, case mgmt, other human services: 2 years (Required)
• refugee resettlement, immigration, migration services : 2 years (Required)

Work Location: Hybrid remote in Alexandria, VA 22314