Coordinator, Corporate Communications

Salary Range

The salary range for this position is CAD $35.36 - $50.83 / hour

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Working as a member of the Corporate Communications team, provides communication support to a variety of department and corporate initiatives including writing, editing/proofing services, design work, employee communications and customer service.

Works with internal Fraser Health stakeholders to provide coaching and recommendations to support organizational priorities; acts as the first point of contact to the organization through the Fraser Health websites and feedback email account; maintains communications channels, policies, resources, standards and practices, including the organization's corporate identity and brand standards.

Responsibilities

• Develops and implements assigned internal and external communication plans and strategies using a full suite of communication tools, including social media.
• Provides support to the corporate website by providing regular updates, support to the web discovery projects, maintenance of our service directory and other related web duties.
• Acts of the first point of contact and provides customer service through the [email protected] email account and other access points for the general public; responds to day-to-day information requests from internal and external stakeholders; researches needs, consults with subject matter experts and prepares/facilitates appropriate responses to requests.
• Ensure internal and external partners meet Fraser Health publishing guidelines, corporate identity and brand standards for all media channels and/or publications; develops content and provides support to Fraser Health’s public and internal websites.
• Assists department staff by collating content and designing a variety of weekly communication newsletters and/or email digests; tracks media coverage and highlights areas that may require specific attention and/or action.
• Assists the department with assigned corporate strategic communication plans including tactical support for internal stakeholders; supports communication capacity building projects for staff and leaders through the Communications Academy and the maintenance of communication intranet pages.
• Assists with the development, coordination and implementation of special projects consistent with the stakeholder’s strategic initiative, in support of the Fraser Health’s organizational values.
• Identifies areas of opportunity for program and service representation on the Fraser Health's external website and intranet; initiates and provides support to program areas in the development, maintenance and updates of program content; responds to websites issues by working with the web provider, IM and/or web contractors to develop solutions and/or plans for improvements.
• Ensures website content meets current standards outlined in the Fraser Health corporate identity and brand standards; edits and re-writes content as needed to meet these standards; works with staff to ensure quality and standards are maintained for web content; performs regular reviews of the Fraser Health website to maintain content accuracy, timeliness and relevance.
• Contributes to the Fraser Health website by researching and writing content such as employee profiles and writing stories to accompany news releases; promotes the website as an information and educational tool for the public about Fraser Health, health topics and other related issues; edits, writes and research content for the internal corporate electronic newsletter.
• Maintains an awareness of new developments, trends and best practices through literature reviews, peer contacts, advisory groups, professional associations and attendance at professional development events.
• Participates in various communication-related committees, as assigned.

Qualifications

Bachelor's degree in related discipline such as Communications or Public Relations, supplemented with three (3) years' recent related communication experience in a healthcare environment, or an equivalent combination of education, training and experience.**COMPETENCIES:**Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of current communication concepts, strategies and practice.
• Ability to develop, implement and evaluate communication strategies.
• Ability to develop educational materials for internet/intranet content development.
• Ability to develop and maintain relationships and networks with internal and external stakeholders.
• Ability to manage projects on budget and meet tight deadlines.
• Ability to plan, organize, prioritize and problem-solve.
• Ability to work independently or as a member of team with minimal supervision.
• Ability to work with and maintain confidentiality/privacy when working with sensitive documents and/or materials.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.