COORDINATOR, CUSTOMER OPERATIONS

Overview

• Coordinates cargo bookings and import/export documentation according to Customer Operations policies and regulatory requirements.
• Supports cargo booking, customer care, and documentation activities.

Responsibilities

• Coordinate cargo delivery activities and maintain records of cargo to be manifested and cleared.
• Verify documentation and bill of lading information to ensure processes follow established standards.
• Review and apply applicable tariff rates to bills of lading accurately and on time.
• Ensure bills of lading are completed, invoiced, and compliant with applicable rules and regulations.
• Partner with Pricing to ensure rate requests and verifications are correctly processed at booking.
• Receive, reconcile, and consolidate customer documents and information.
• Prepare and analyze cargo booking and import/export documentation reports.
• Resolve errors, recommend process improvements, develop leads, and deliver value-added services.
• Handle complex customer inquiries and complaints while providing appropriate solutions.
• Support customer onboarding and promote Crowley service offerings and online service products.
• Report situations that could affect service, cargo delivery, or customer satisfaction

Qualifications

• Bachelor’s degree in business or a related field, or an equivalent combination of post-high-school education and experience.
• 3+ years of related experience in the transportation or logistics industry.
• Previous experience in booking, customer service, documentation, or bill of lading revisions preferred.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Bilingual proficiency in English and Spanish preferred.
• Knowledge of import forwarding, customs brokerage, U.S. transportation, DOT regulations, and import/export regulations.
• Strong communication, customer service, organization, data reporting, teamwork, and project-management skills.