Coordinator, Customer Service

Glen-Gery, one of the nation’s leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Adel, IA. This is an exciting opportunity to play a key role in supporting operations and delivering exceptional service to our customers and partners.

In this role, you will serve as a central point of coordination between sales, warehouse operations, plant management, distributors, and customers—ensuring seamless communication and support. Responsibilities include providing product information, managing orders and sample requests, supporting inventory control, and resolving customer concerns.

The ideal candidate will have a strong understanding of products and inventory, enabling them to provide timely, accurate responses and deliver a high level of service to both internal teams and external customers.

DUTIES AND RESPONSIBITIES:

• Provide product availability, pricing and technical information as required
• Process orders, order changes, sample requests and shipment releases
• Prepare forecast and analysis as required
• Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports
• Participate in stock takes and inventory management
• Provide solutions to product complaints
• Prepare purchase orders and maintain minimum stock requirements
• Back up other customer service/dispatcher team members

REQUIRED SKILLS/ABILITIES :

• Excellent communication, interpersonal and negotiating skills
• Good organizational, analytical and computer skills
• Ability to be a team player
• Strong problem solving/conflict resolution skills
• Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance
• Ability to support a team environment, company policies, procedures, continuous improvement
• Hands on experience working in a busy atmosphere and multitasking
• Data entry, math, and computer skills including MS Word and Excel

QUALIFICATIONS:

• Minimum 2 years customer service experience, preferably in a manufacturing environment

This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.