Coordinator, Eligibility and Data Reporting

The Coordinator, Eligibility and Data Reporting supports Catholic Charities USA's refugee resettlement programs through oversight of client-level data reporting, data quality assurance, eligibility documentation review, and submission of required data to federal funders. Under direct supervision, this position serves as a subject matter expert on Office of Refugee Resettlement (ORR) reporting requirements and the Refugee Arrivals Data System (RADS), ensuring the accuracy, completeness, and timely submission of client-level and programmatic data for the Preferred Communities Program for Initial Resettlement (PIR), Intensive Case Management (ICM), and Housing programs. The position works collaboratively with CCUSA staff, local agency personnel, and federal partners to support data quality, reporting compliance, and program oversight.

Note: This is a grant-funded position. The position is funded under the Preferred Communities program for Federal Fiscal Year (FY) 2027, including a grant closeout period extending through December 31, 2027. Employment beyond this date is contingent upon the availability of continued federal funding and organizational needs.

Primary Responsibilities:

• Serve as a subject matter expert on ORR client-level reporting requirements, eligibility documentation standards, reporting guidance, and related federal reporting systems.
• Maintain current knowledge of applicable ORR policies, reporting requirements, eligibility criteria, guidance, and data collection standards affecting PIR, ICM, and Housing programs.
• Administer day-to-day Refugee Arrivals Data System (RADS) activities for PIR, ICM, and Housing programs, including data uploads, submissions, corrections, validation activities, and reporting support.
• Support administration and utilization of Salesforce for PIR, ICM, and Housing programs by reviewing records, validating data, generating reports, and assisting with reporting and data management processes.
• Review eligibility documentation and client records to verify compliance with applicable program eligibility requirements and reporting standards.
• Review, validate, and reconcile client-level and programmatic data to ensure accuracy, completeness, and consistency across Salesforce, RADS, and other reporting systems.
• Coordinate the collection, review, and submission of client-level data to support timely and accurate federal reporting requirements.
• Generate, review, and coordinate Salesforce reports, data extracts, and system-generated files for RADS uploads, monitoring activities, performance tracking, and other organizational and federal reporting requirements.
• Develop and maintain tracking systems to monitor data reporting deadlines, submissions, data corrections, eligibility reviews, and outstanding reporting requirements.
• Complete assigned sections of ORR Program Progress Reports and other federal funder reports using data collected from local agencies and internal systems.
• Assist with review of reporting submissions to identify discrepancies, data quality concerns, and reporting errors, and coordinate follow-up activities to resolve identified issues.
• Collaborate with CCUSA program staff and member agencies to support data quality, reporting accuracy, eligibility compliance, and timely submission of required reports.
• Provide guidance and technical assistance to local agency staff regarding eligibility documentation requirements, RADS submissions, Salesforce reporting processes, and federal reporting requirements.
• Support monitoring activities by preparing data reports, conducting data validation, identifying reporting trends, and providing reporting documentation as requested.
• Coordinate with database administrators, information technology staff, and external partners to address reporting issues, troubleshoot data discrepancies, and support effective system utilization.
• Assist with analysis of reporting trends, program outcomes, data quality concerns, and performance indicators to support program oversight and continuous improvement.
• Perform other duties as assigned in support of refugee resettlement reporting, data management, and program compliance activities.

Knowledge, Skills & Abilities:

• Knowledge of data management, reporting compliance, eligibility review, quality assurance, or related functions; experience with ORR-funded programs, refugee resettlement services, or grant-funded programs preferred.
• Ability to interpret reporting guidance, review eligibility documentation, identify reporting discrepancies, and apply established reporting standards.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple assignments, competing priorities, and deadlines.
• Strong written and verbal communication skills, including the ability to explain reporting requirements, eligibility standards, and technical information to diverse audiences.
• Ability to analyze data, identify trends, and prepare accurate reports, summaries, and reporting outputs.
• Strong attention to detail and commitment to data accuracy, quality assurance, and data integrity.
• Ability to exercise sound professional judgment and maintain confidentiality when handling sensitive client, organizational, and reporting information.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams; advanced Excel skills preferred.
• Experience working with Salesforce, RADS, case management systems, databases, reporting platforms, or similar data management tools preferred.
• The position holder must demonstrate willingness and ability to understand, respect and contribute to the CCUSA mission and to fulfill job duties in accordance with Catholic Social Teaching.

Education & Experience:

• Bachelor's degree in Public Administration, Data Analytics, Information Systems, Social Work, Human Services, International Studies, Business Administration, Compliance, or a related field required.
• Minimum of three (3) years of professional experience in refugee resettlement, data reporting, compliance, quality assurance, program administration, grants management, or a related field.
• Experience managing, reviewing, validating, analyzing, or reporting programmatic data preferred.
• Experience working with Salesforce, RADS, case management systems, databases, or similar reporting platforms preferred.
• Experience preparing federal reports, funder reports, program performance reports, or client-level reporting submissions preferred.
• Experience working with refugee resettlement programs or other federally funded human services programs preferred.

Work Environment:

• This position is based at the National Office of Catholic Charities USA in Alexandria, VA.
• This position may require extended periods of standing, sitting, as well as repetitive movements, bending, and lifting of minimal weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Potential work-related travel.

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• working w/ federal grants or coop agreements with compliance: 2 years (Required)
• providing program support, case mgmt, other human services: 2 years (Required)
• refugee resettlement, immigration, migration services : 2 years (Required)

Work Location: Hybrid remote in Alexandria, VA 22314