Coordinator (Growth Operations)

• As the Coordinator, Growth Operations, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand
• You will be responsible for all inbound inquiries across various channels and platforms
• Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation’s overall success
• Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
• Triage requests to the appropriate teams to ensure a seamless, high-quality experience
• Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
• Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
• Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
• Document and build playbooks to support team growth and development

Benefits

• Excellent Vacation Policy
• Flexible Working Hours
• Access to Learning Opportunities
• Parental Leave Program
• Retirement Planning
• Health Benefits
• Technology Budget
• Socials, Outings + Retreats
• Stocked Kitchens + Lounges
• Mentorship + Development
• Work From Home Flexibility
• Sports Teams + Clubs
• Service Recognition Programs
• Annual Travel Budget
• Team Meals- Ability to juggle multiple projects and work independently
• Aptitude for learning and using new software
• 1-2 years of work experience in customer success, or a related industry
• A willingness to learn and a coachable attitude
• Desire to find creative solutions to challenges and problems
• Ability to thrive in a dynamic, collaborative team environment
• Bachelor’s degree