Coordinator-Hospitality

To be filled up as per the requirement of the Division / unit / function / / territory

Basic Information

Position Title/Designation: Executive

JD Code: shb/ind/dept/001

Job Family: Business Support

Department: Diagnostics

Role Details: To be filled up as per the requirement of the Division / unit / function / / territory

Grade: B2

Reporting To: Head - Operations Hospitality

Division: Unit

Unit: INDORE

Location Details

Please mention the correct office location of the Role selected above and fill in the other geographic details

Base Location (City): Indore

Job Holder Specifications

Qualification

Basic Qualification / Education / Vocational Training

Graduation in any discipline

Advanced Qualification / Certification / Specialist Training

Graduation/Masters

Experience

• Minimum Experience: 2 years
• Specific / Relevant Experience: Experience of working with NABH or JCI accredited hospital

Competencies

Functional Skills and Capabilities

• Relationship Management
• Knowledge of all processes related to patients
• Well aware about room charges, facilities and hospital specialties
• Knowledge of various specialities

Behavioural

• Courteous and empathetic
• Good health, fitness and stamina
• Understanding the criticality of work
• Strictly procedure oriented
• Problem Solving ability
• Integrity and Honesty
• Interpersonal skills
• Convincing ability
• Mental Awareness
• Multitasking

Objective

To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure.

Key Responsibilities

OPD Coordination

• Daily reporting from OPD Executive
• Duty allocation
• Training and grooming of team members
• Interacting with Doctors and resolving their issues
• Escalate serious issues
• Deal with grievances raised by customers
• Ensuring that customer s time is utilized efficiently.
• Ensuring coordination between OPD and Diagnostics
• Involvement in Internal marketing
• Checking whether all the OPD registers and data of footfall is maintained properly
• Ensuring proper billing in OPD
• Ensuring proper reconciliation of billing with amount received.
• Meeting patients one to one for gaining their feedback.
• Ensuring maintenance and cleanliness in OPD areas.
• Enriching customer experience while waiting in OPD areas.

Diagnostics Coordination

• Ensuring that patients receive reports within minimum time.
• Ensuring all the standard norms are followed by the team members.
• Ensuring maintenance of Diagnostics machines.
• Interacting with doctors.
• Implementing processes which improves customer satisfaction
• Deal with chaos
• Planning the advance appointments.
• Ensuring all the patient call and queries are answered.

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