Coordinator Install

Role Overview

We’re looking for an Install Coordinator to support our Sales and Install teams and ensure a smooth, professional experience for our customers from signed proposal to completed installation. In this role you will support Reliable and its operations by collaborating with team members across sales and all other departments. This role requires strong time-management skills, attention to detail, adaptability in a high-volume environment, exceptional customer service skills, and outstanding organization.

The Install Coordinator is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining an elevated level of profitability through efficiency and productivity.

What You Bring

• 1 to 2 years of Customer Service, with outstanding Customer interaction skills. in a fast-paced environment.
• Scheduling
• Possess enthusiasm, persuasiveness, accuracy, quickness and detail oriented.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Must be available to work flexible hours
• Must have a high school diploma or GED equivalent, college degree preferred

Key Responsibilities

• Installation Coordination Coordinates the scheduling of installations.
• Utilize phone systems to answer and assist customers and other team members in topics relevant to installations and permitting/inspections
• Proficiency in spreadsheets and organization skills
• Must be able to multi-task and adapt to tasks needing completion within various time frames
• Hold proper and professional attitude, and display excellent time-management skills
• Remain reliable and dependable for shift times and completion of job tasks All other duties as assigned by management
• Scheduled and allocate appropriate field personnel, with consideration of their specific skills, and abilities.
• Ensure that the schedule is maximized to meet and exceed daily expectations.
• Communicate with customers to confirm the scheduling of their installation.
• Assign and dispatch installation Technicians daily.
• Plan and schedule service calls with labor/install/technical staff that are appropriate
• Communicate with multiple departments providing daily updates of status of all jobs
• Provide detailed information about installation job to installers the evening before job is scheduled.
• Keep Customers apprised of status of work, communicate any delays to customers as needed
• This includes phone and emails to techs, field, and appropriate office personnel to assure clarity of scope of work.
• Identify and secure any permits needed for installation through appropriate jurisdictions Communicate personally with each installer daily to determine the status of job completion.
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
• Communicate with project manager as soon as job is received to begin the equipment & parts acquisition process.
• Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)
• Issue all POs, pay subcontractors, post POs to jobs
• Complete Happy Call to customers once job is complete, take/post payments
• Assure payments are collected and posted to jobs before closing them out