Coordinator (Office/Administrative)

Responsibilities:

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

Process PO’s from Customers

Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.

Process returned goods paperwork, issue credits/debits.

Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.

Supply quotes to customers for material in a prompt and accurate manner.

Identify and resolve order discrepancies in a timely manner.

Resolve customer inquiries via phone or email

Handle high volume calls while performing all other task

Lead special projects and other duties as assigned.

Two or more years of customer service experience in a heavy call volume environment is required

Elevator part knowledge and five or more years elevator technical experience is a plus

Working knowledge of Word, Excel and heavy Outlook is required

The ability to read, interpret and comprehend technical drawings and specifications is required.

Effective verbal and written communication skills are required.

Must be organized and detail-oriented to perform and manage tasks as assigned.

Comments/Special Instructions

Must have experience with Non conformance orders or TCO's/NCO's, billing, AR, and have the ability to receive and track deliveries.

Service repair operations coordinator, experience with Salesforce is a plus, scheduling, testing, billing, AP and AR, coordinate with operations team to schedule technicians, be in the office to receive materials, not managing inventory but available to sign for packages