People Operations Coordinator

Location: Ocala, FL
Work Arrangement: Hybrid, with at least three days per week in the office
Reports To: Vice President, People Operations

About iServ

THE ISERV GROUP, INC. is an Ocala-based, multi-brand hospitality company on a mission to Honor God. Honor People. iServ is one of the largest Sonny’s BBQ franchisees and also operates Giovanni’s Pizzeria & Kitchen.

About the Role

The People Operations Coordinator supports risk and safety, People Operations administration, and special projects across the organization. This role works closely with restaurant leaders, team members, vendors, and other partners to coordinate insurance claims, maintain accurate records, resolve system and administrative issues, and support company-wide initiatives.

This hands-on, detail-oriented role suits someone who enjoys staying organized, solving problems, working with people, and keeping day-to-day operations running smoothly.

Responsibilities are divided approximately as follows:

• Risk & Safety: 50%
• People Operations Administration: 25%
• Special Projects: 25%

Risk & Safety

• Coordinate insurance claims from initial reporting through closure, working with operations leaders, insurance partners, medical providers, and other appropriate parties.
• Maintain accurate claims documentation, records, and reporting.
• Monitor claim activity and trends to identify opportunities to improve workplace safety and reduce risk.
• Coordinate follow-up on workplace incidents, safety matters, and related compliance requirements.

People Operations Administration

• Troubleshoot HRIS access and system issues for team members and managers, coordinating with the appropriate partners to resolve them.
• Reconcile vendor invoices, research discrepancies, and coordinate quarterly and annual PEO-related reporting.
• Support People Operations systems, resources, and recurring administrative processes.
• Organize, maintain, and update SharePoint content.

Special Projects

• Partner with the Vice President of People Operations and other team members on cross-functional projects and company initiatives.
• Help coordinate programs and events, including iServU, our management academy, annual fishing trips, and iServ Together holiday events.

Required Qualifications

• Strong organizational skills, attention to detail, and problem-solving abilities.
• Ability to manage multiple priorities and adapt to changing needs.
• Ability to handle confidential information with discretion and sound judgment.
• Work independently while collaborating effectively with internal and external partners.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and the ability to learn and navigate multiple technology platforms.

Preferred Qualifications

• Education, internship, volunteer, or work experience related to Human Resources, People Operations, risk management, workers’ compensation, or a related field.
• Experience with Paycom and/or Microsoft SharePoint.
• Experience supporting workers’ compensation claims, training, or compliance activities.
• Restaurant or hospitality industry experience.

Work Expectations

• Work from the Ocala office at least three days per week, with additional in-office presence as needed for select events.
• Occasional travel to iServ locations or company events may be required.
• Ability to perform essential job functions, with or without reasonable accommodation, including extended computer work and occasionally lifting up to 20 pounds.

Apply today to join the iServ team!

ISM