Coordinator - Production

Elevate is recruiting a Production Coordinator to ensure the seamless and efficient operation of the Services Support team. This position is responsible for a range of tasks that directly support both the Global Review teams and the Med Legal Help Desk. The role requires close collaboration with team members to provide casework support and maintain workflow continuity. Additionally, this is a customer-facing role that assists with addressing post-delivery inquiries.

This role can sit anywhere within the US but must be able to work 8-5pm Pacific Time.

Specifically, the Production Coordinator will

• Provide prompt, high-quality customer service by addressing external inquiries in a timely and professional manner.
• Manage incoming customer calls through the Production Facilitation phone line, offering accurate information and support.
• Monitor and respond to emails received in shared inboxes, providing effective solutions and assistance as needed.
• Operate within the online CMS to document casework notes, add tasks, and maintain accurate case records.
• Review and assess records to support case analysis and decision-making processes.
• Track, follow up, and resolve casework inquiries to ensure timely and complete resolution.
• Communicate clearly and professionally through email, phone, and virtual meetings, ensuring consistent and effective messaging.
• Meet or exceed daily task deadlines while upholding accuracy, consistency, and quality standards.

Experience

• Minimum of 2 years' experience in healthcare or personal injury litigation.

Technical Skills

• Proficient in Microsoft Office Suite, particularly Microsoft Word and Excel; adept at leveraging technology to support daily operations.

Skills for Success

• Strong written, verbal, and interpersonal communication skills with a customer-focused approach.
• Positive, enthusiastic, and solutions-oriented with a high level of professionalism and energy.
• Highly organized with strong time management skills and the ability to effectively prioritize multiple tasks in a fast-paced environment.
• Detail-oriented and analytical with strong critical thinking and problem-solving abilities.
• Proven success in collaborating across internal teams and engaging effectively with external stakeholders.
• Open and receptive to feedback, with a demonstrated ability to apply guidance for continuous improvement.
• Adaptable and resilient in the face of changing priorities and challenges.

Compensation

• The hourly rate for this remote role is $25/hour.

About Us

Elevate is an expert-led, AI-powered global law company with over 2,200 employees. We are unique in our ability to provide a complete range of software, consulting, and services to help law departments and law firms improve efficiency, quality, and business outcomes. Our most recent achievements and distinctions include:

• Certified as a Great Place to Work® 2026 across the US, UK, India, Philippines, and Poland for the second consecutive year
• Awarded the 2026 Workplace Honour for Culture, Belonging & Community
• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• For the eleventh consecutive year (2026), Chambers and Partners ranked Elevate a Band 1 global services provider across all categories (Contract Lifecycle Management, Litigation Services, Flexible Legal Staffing, Intellectual Property Management, and LawTech Workflow Management & Service Platforms) and as an ALSP in APAC
• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
• For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016

Learn more at https://elevate.law

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All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. protected by law.