Coordinator, Program and Student Services -Madrid

Who We Are: CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Your Role: The Coordinator, Program and Student Services is a key member of the CEA CAPA team, responsible for the holistic care and support of students from American colleges and universities studying abroad. This role focuses on student welfare, health and safety, housing coordination, and the organization of educational excursions and events outside of the classroom.

The PASS Coordinator collaborates closely with the academic and internship teams, and supports students throughout their programs, from logistics to cultural integration, ensuring a seamless and enriching experience. It also involves administrative tasks such as managing program materials and handling student accommodation issues.

What You’ll Do:

• Serve as the main point of contact for students, providing information and resources.
• Plan and execute program activities, including student excursions and local events.
• Assist with student activities, arrivals, and guided tours to help students navigate their new environment.
• Manage administrative duties like reception, mail handling, and student communications.
• Support housing maintenance and assist with student accommodations in collaboration with the Housing Coordinator.
• Maintain records using Salesforce and contribute to improvement strategies.
• Participate in weekly staff meetings and collaborate with external vendors.
• Be part of the emergency phone rotation for student support.
• Collaborate with local staff and external partners to enhance program success.

What Makes a Great Candidate:

• Resilient and adaptable
• Deadline-oriented.
• Budget and event management.
• Excellent verbal and written communication skills.
• The ability to foster strong relationships with internal and external stakeholders.
• Able to work independently, while contributing to a team.
• Strong problem-solving abilities and a flexible, creative approach.
• Proficiency with Microsoft Office, CRM systems, and other digital tools.

Qualifications and Experience:

• Bachelor’s degree or equivalent.
• Fluency in English and Spanish
• Experience working with students, particularly international students.
• Experience of housing coordination
• Ability to work with diverse identities.
• Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment.
• Knowledge of the U.S. higher education system
• Authorization to work in the location of the role.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

NB. This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to perform additional tasks and duties as directed by leadership. Consequently, CEA CAPA reserves the right to modify this role profile at any time in accordance with evolving business needs and local legislation.