Coordinator, Resource Development & Training

The Coordinator, Resource Development and Training supports Catholic Charities USA's refugee resettlement programs by developing, maintaining, and disseminating program resources, implementation tools, training materials, and operational supports needed for effective program delivery across the Preferred Communities Program for Initial Resettlement (PIR), Intensive Case Management (ICM), and Housing programs. Under direct supervision, this position collaborates with subject matter experts to develop policies, procedures, guidance documents, case file forms, templates, monitoring tools, sample files, training materials, and other program resources that support consistent implementation of program requirements. The position also coordinates onboarding, professional development, and training activities for local agency and CCUSA staff, including webinars, learning events, and resource-sharing initiatives. Working closely with internal and external stakeholders, the Coordinator helps strengthen staff capacity, support implementation of grant-funded programs, and promote consistent, high-quality service delivery and program operations across the network.

Note: This is a grant-funded position. The position is funded under the Preferred Communities program for Federal Fiscal Year (FY) 2027, including a grant closeout period extending through December 31, 2027. Employment beyond this date is contingent upon the availability of continued federal funding and organizational needs.

Primary Responsibilities:

• Support implementation of new grant-funded initiatives, program requirements, guidance, reporting procedures, forms, and operational processes through coordination of resource development, training activities, and dissemination of implementation tools and materials.
• Collaborate with program staff and subject matter experts to develop, revise, and maintain policies, procedures, guidance documents, program operations manuals, case file forms, templates, monitoring tools, sample files, resource materials, and other implementation resources.
• Develop and maintain systems for organizing, storing, tracking, updating, and disseminating training materials, program resources, guidance documents, and related documentation.
• Collect, organize, and disseminate promising practices, implementation strategies, lessons learned, and resource materials to support consistent program implementation and service delivery across the network.
• Coordinate with program staff to identify resource gaps, training needs, emerging implementation challenges, and opportunities to strengthen staff knowledge and capacity.
• Coordinate training and capacity-building activities for PIR, ICM, and Housing programs, including webinars, communities of practice, peer learning opportunities, and other training initiatives.
• Develop and maintain training methodologies, annual training plans, and annual training logs to support staff development and program implementation across the network.
• Coordinate onboarding activities, in collaboration with other CCUSA staff, for new local agency staff and support development and implementation of standardized orientation, training, and professional development processes.
• Coordinate planning, logistics, communications, and resource development for large-scale training and learning events, including New Director Orientation, Resettlement Services staff gatherings, and other national or regional convenings.
• Gather and compile participant feedback, training evaluations, and other information to support continuous improvement of training activities, resource development efforts, and staff learning opportunities.
• Provide training facilitation and presentation support, including leading training sessions and webinars as needed.
• Support Program Strengthening Plan activities by developing, updating, or disseminating relevant training materials, resources, and implementation tools, as requested.
• Assist with special projects, research, content development, and related activities that support program quality, staff development, and organizational effectiveness.
• Track training-related expenditures and submit travel advances, reimbursements, and supporting documentation in accordance with CCUSA travel and financial policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Knowledge of training coordination, curriculum development, adult learning principles, resource development, knowledge management, communications, or related functions.
• Knowledge of refugee resettlement services, ORR-funded programs, or federally funded human services programs preferred.
• Strong organizational and project management skills, including the ability to coordinate multiple activities, deadlines, and stakeholders simultaneously.
• Strong written communication skills, including the ability to develop, edit, and format policies, procedures, guidance documents, manuals, forms, templates, training materials, and implementation tools.
• Strong verbal communication and presentation skills.
• Ability to collaborate effectively with subject matter experts and translate technical guidance into practical tools, resources, and training materials.
• Ability to gather, organize, and synthesize information from multiple sources and present information clearly to diverse audiences.
• Strong attention to detail and ability to maintain accurate records, documentation, training plans, resource libraries, and implementation materials.
• Ability to exercise sound professional judgment and maintain confidentiality when handling sensitive organizational and program information.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to learn and utilize databases, learning platforms, content management systems, and other tools used to support resource development and training activities.
• Ability to travel as required to support training and program activities.
• The position holder must demonstrate willingness and ability to understand, respect and contribute to the CCUSA mission and to fulfill job duties in accordance with Catholic Social Teaching.

Education & Experience:

• Bachelor's degree in Education, Adult Learning, Public Administration, Human Services, Social Work, Communications, International Studies, Nonprofit Management, or a related field required.
• Three (3) years of professional experience in training coordination, curriculum development, refugee resettlement, program administration, communications, knowledge management, or a related field.
• Experience developing training materials, guidance documents, toolkits, policies, procedures, forms, templates, manuals, or other instructional and implementation resources preferred.
• Experience coordinating webinars, training events, workshops, conferences, orientations, communities of practice, or other learning initiatives preferred.
• Experience maintaining training records, onboarding processes, learning plans, resource libraries, or staff development programs preferred.
• Experience working with refugee resettlement programs or other federally funded human services programs preferred.

Work Environment:

• This position is based at the National Office of Catholic Charities USA in Alexandria, VA.
• This position may require extended periods of standing, sitting, as well as repetitive movements, bending, and lifting of minimal weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Potential work-related travel.

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• working w/ federal grants or coop agreements with compliance: 2 years (Required)
• providing program support, case mgmt, other human services: 2 years (Required)
• refugee resettlement, immigration, migration services : 2 years (Required)

Work Location: Hybrid remote in Alexandria, VA 22314