Coordinator Sales Support - Format Parts

Role & responsibilities

Strategic and planning

• To consider each order as a project and to manage it from the beginning till the final I&C payment is received by keeping customer centricity as a final goal.
• Build strong customer relationships by effectively managing customer expectations by resolving customer escalations and check for feedback.

Functional

-Handling all Export regions for Format part inquiries.

• Understanding Technical requirement from customers and converting it to Inquiry format in terms of design Input.

-Submitting Proposal drawings to the customer and coordinating with customer for approval.

-Preparation of Quotations.

-Following up for PO, order execution after PO received and commitments to be communicated to customer regarding order.

-For Domestic region, Sales Order login to be done, and trial material follow up.

• Achieve committed monthly linearity dispatches for ACGE defined region.
  -Complete Customer Ownership of ACGE Customer.

-Daily effectively track, monitor and update OLM Order Life Cycle Management
-Adherence to commitment by collaborative working with Operations for Execution of ACGE Open Order.
-Pro-Active & Collaborative working with Finance & Commercial ACGE Team for Banking, Logistics & Dispatches.
-Continuous improvement on Sales Support Systems & Process to function in AUTO-MODE.
-Develop & Monitor monthly Process measurement criteria.

-Face and Effectively clear ACGE Business Rule, ISO audit & all compliance audit representing Pre-Sales Function.

-Data management and Record Keeping.

Internal process

Closely interaction with Sales Team, Technical Team, PPC team, logistic, finance continuously.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work.

Preferred candidate profile

• BE in Mechanical Engineering with 4- 6 Yrs of experience handling export markets.
• Experience in Technical sales support.
• Excellent communication and interpersonal skills.