Coordinator, Small Business Gateway

Position Coordinator, Small Business Gateway
Mount Isa Small Business Gateway, Mount Isa CBD (premises to be confirmed).

Work Location Interim location: 23 West Street, Administration Building.

Directorate Community Services

Section Economic and Community Development

Manager, Economic and Community Development

Reports to

(transitioning to the Board of the Gateway operating entity upon incorporation)

Annual Salary Band $109,803.61 – 116,545.29

Classification Level 6, Administrative, Queensland Local Government Industry (Stream A) Award – State 2017 and Mount Isa City Council Certified Agreement 2024

Engagement Type Full-Time, Fixed-Term (two years, subject to continued State Government project funding)

POSITION OBJECTIVE

Help shape the future of small businesses in the North-West Queensland region. As Coordinator - Small

Business Gateway, you will lead the establishment and daily operations of a vibrant regional hub designed

to support small and family businesses. The Gateway will provide practical business services including

coworking facilities, workshops, mentoring, digital capability programs, networking, referrals and

procurement readiness support.

This role is ideal for a collaborative, outcomes-focused leader who understands regional business and

wants to make a visible impact across North-West Queensland. The role ensures high-quality customer

service to Gateway members, visitors and program participants, delivers a coordinated calendar of

business development activities, and actively grows participation, membership and regional engagement.

Working with Council, Commerce North-West, government, industry and local businesses, you will deliver

the Gateway’s agreed outcomes, support funding obligations and contribute to the Mount Isa Future

Ready Economy Roadmap.

POSITION REQUIREMENTS

• Strong understanding of regional Queensland business needs, barriers and growth opportunities.
• Proven experience delivering grant-funded, economic development or business support programs.
• High-level communication, customer service, facilitation, negotiation and stakeholder

engagement skills.

• Demonstrated ability to manage budgets, milestones, data and compliance reporting.
• Experience leading people and delivering outcomes in a business, government or regional

development environment.

• Sound digital capability, including Microsoft Office and relevant CRM, booking, website, social

media and digital marketing tools.

• Demonstrated ability to work respectfully with diverse communities, including Aboriginal and

Torres Strait Islander businesses and community members.

• Current Queensland Driver’s Licence, or ability to obtain before commencement.

Desirable

• Established North-West Queensland business, resources or industry networks.
• There are no mandatory qualifications or requirements for this position. However, Council values

the enhanced work performance which may be gained from the expanded knowledge base and

skills acquired during formal tertiary training and encourage both existing and potential staff to

participate in lifelong learning.

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

• Gateway Operations & Member Services: Establish and manage daily operations, member

services, facilities and agreed project milestones.

• Business Support Programs & Events: Coordinate workshops, mentoring, training, referrals and

digital capability initiatives while also connecting local businesses with procurement, supply

chain, funding and industry development opportunities.

• Partnerships & Regional Engagement: Work with Council, Commerce North-West, government,

industry and community partners to drive participation and regional outcomes.

• Marketing & Communication: Support Gateway marketing and communications through

updates, social media content, and promotional materials.

• Governance, Reporting & Compliance: Manage budgets, records, data, risks, compliance and

funding reports.

• Leadership & Representation: Supervise staff, support communications and represent Gateways

at events and forums.

This role may require out-of-off hours on evenings and/or weekends work, including travelling across North-
West Queensland. Council reserves the right to change these duties at any time. Employees will be remunerated
in accordance with relevant awards and certified agreement.

KEY PERFORMANCE INDICATORS

• Gateway operated in line with funding milestones and service standards.
• Growth in business engagement, membership, participation and event targets achieved.
• Improved business capability, digital readiness, procurement readiness and diversification

outcomes.

• High-quality reporting, budget management and compliance delivered consistently.
• Strong partnerships and regional networks actively maintained and leveraged.
• Positive business and community satisfaction through active engagement opportunities including

quarterly business networking and resourcing events.

WORK HEALTH AND SAFETY

All employees of Council have an obligation to comply with Work Health and Safety legislation including

Council’s Work Health policies, procedures, and work instructions.

WHAT’S IN IT FOR YOU?

When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and

achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join our

free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time employees receive

5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time

outside the workplace!

MOUNT ISA CITY COUNCIL VALUES

We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,

Service and Accountability.

INTEGRITY SERVICE ACCOUNTABILITY

HOW TO APPLY

What to include in your application:

To assess your suitability, please provide the following information:

• Write a maximum of 2 pages on how your experience, abilities, knowledge and personal qualities

meet the position requirements of the role.

• Your current CV or resume, including two referees who have a thorough knowledge of your

capabilities, work performance and conduct within the previous two years.

• Please contact the nominated person on the Role Description if you require any reasonable

adjustments throughout this recruitment process.

Submitting your application:

• Submit online at: https://www.mountisa.qld.gov.au/City-Council/Careers/Current-Opportunities; or
• Email Human Resources on [email protected]
• Please contact the nominated person on the Role Description if you require any reasonable
• Both word and PDF are accepted file formats.

Please note that:

• Council undertakes a range of checks and assessment methods to assist in selection, including

criminal history checks, pre-employment medical etc.

• Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly

encourages all suitable applicants to apply for this role.

• Applicants must be eligible to live and work within Australia.
• We are committed to building inclusive cultures in the Queensland public sector that respect and

promote human rights and diversity.

• All workers of Council are responsible for the wellbeing, physical, emotional and cultural safety of

the children and young people who receive our services.

• All workers are expected to act in accordance with the Child Safe Organisations Act 2024, including

the Child Safe Standards and Universal Principle in their physical and online interactions with

children and young people, including outside the course of their work for the Council.

• All workers are subject to the Reportable Conduct Scheme and its obligations as per the Child Safe

Organisations Act 2024. Learn more about our commitment to being a Child Safe Organisation on

our website.

Creation Date 24 August 2026

Review Date 24 August 2028

Contact Manager - People, Culture and Safety

Closing date 1 November 2026