Coordinator, Support Centers

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Under the supervision of Mgr, Facilities, the Coordinator, Support Centers will provide basic facility support including, but not limited to vendor coordination related to structural or equipment repairs and general upkeep of the National Support Center (NSC).

Responsibilities

• Facilitate maintenance requests for NSC coordinating with the Maintenance Department and/or vendors to resolve facility related repairs.
• Act as a liaison and provide assistance to calls and tickets submitted from PDS employees and Clinicians through the NSC Services Help Desk.
• Establish and maintain strong relationships with internal and external customers ensuring the highest level of customer service.
• Provide crisis management, resolve incidents, issues and problems both independently and in collaboration with internal personnel.
• Maintain coffee stations and Cafe; order coffee station and break room supplies, maintain white boards and bulletin areas.
• Maintain NSC printer/copier stations; maintain toner inventory, recycle toners, conduct meter reads as requested, troubleshoot and resolve miscellaneous issues/errors (i.e. - paper jams, toner replacement, etc.) prior to placing service call to vendor.
• Maintain a thorough working knowledge of adherence to all organizational policies, regulations and procedures.
• Keep immediate supervisor well-informed of facility maintenance activities, actions taken, results, problems identified and potential issues. Proactively recommend corrective solutions.
• Perform routine office/miscellaneous tasks as requested in order to maintain a professional and safe working environment for employees.
• Serve as a backup to other facilities team members (i.e. - Project Specialist, Events, Mail Clerk and Receptionist).
• Ensure key standard operating procedures are defined and followed.
• Maintain, organize, distribute, collect all desk, cabinet, privacy room, closet keys.
• Enforce security protocol verify all employees and visitors have badges that are visible at all times in the building.
• Assist Receptionist and Security with parking violations and unauthorized vehicles in the 17000 17040 Red Hill Ave parking lot by citations and towing.
• Update NSC Support Office Directory, Cell Phone Directory, Support Office My Job Page, and Facilities and Events homepage on the Intranet.
• Other duties as assigned by Management.

Required

• High School Diploma or General Education Degree (GED).
• 1-3 year work experience preferably in a either a facilities or administrative role.
• Knowledge of MS Office, Outlook.
• Knowledge of use of standard office equipment.

Preferred

• Experience in a multi-regional healthcare, retail, or dental company.
• Bachelor's Degree in an accredited college.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$17.00-$22.20 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.