Coordinator Support Specialist

Elder Care Homecare is seeking a dynamic Coordinator Support Specialist contractor. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a work from home role based in Davao Region, Philippines.

Elder Care has been in operation for over seven years, however our growth has dramatically increased over the last two.

As an Coordinator Support, you will be responsible for connecting with our clients and caregivers. The ideal candidate will have customer service experience, be able to build trust and operate with empathy, and have flexibility with their schedule. On a company wide level we hope you can help to support Elder Care Homecare’s growth, mission, and goals of Growing Stronger Together.

If you think you'd be a great fit and have a desire to make a difference in patient's lives, we would love to meet you!

Responsibilities:

• Connecting with our clients and caregiver teams outside of regular EST hours
• Foster an alliance with Clients and Families regarding the schedule and care
• Optimize Caregiver's availability based on Client needs
• Confirm schedules with both Caregivers and Clients - communicating any changes
• Communicate with the Billing Dept. and verify Caregiver attendance
• Connect with HR Dept. regarding Caregiver's performance and employment
• Assist in the support and growth of our Caregivers
• Perform other administrative tasks and duties as assigned

What We're Looking For:

• 1+ years experience in Customer Service
• Proficiency with Clear Care Software is a plus!
• Must have experience working in an office setting
• History of being efficient and organized while multi-tasking
• Ability to think critically to resolve disputes
• Flexibility around schedule

Job Type: Full-time

Pay: Php600,000.00 - Php700,000.00 per year

Benefits:

• Work from home

Experience:

• BPO: 2 years (Required)

Work Location: Remote