Coordinator, Workplace Health

Job Summary Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an assigned portfolio within Provincial Health Services Authority, by assisting return to work support services that encompass assessing, planning, implementing, coordinating, monitoring and evaluating options available to meet an individual’s health needs; promotes recovery at work or early return to work (RTW) efforts, identifies claims for coordination of early intervention services, coordinates modified/alternate work opportunities to mitigate absences from work due to occupational and non-occupational illness/injury; develops and implements RTW plans based on medical information and/or functional restrictions; collaborates with HR business partners to determine appropriate placements for employees in accommodation situations; maintains accurate records and utilizes appropriate software to record information and implement effective case management.

Duties/Accountabilities

• Coordinates the Disability Management Program process by communicating with key stakeholders including Managers, Unions and third party insurers to facilitate the safe and timely return to work for ill/injured employees.
• Utilizes a disability case management model to assist the employee in all aspects of managing their absences from occupational and non-occupational illness/injury through early contact, initiation of a case management plan, referral to early intervention services and development and implementation of recovery plans including RTW programs, in collaboration with third party insurers and Workplace Health team members.
• Monitors sick leave claims for possible RTW opportunities, updates appropriate stakeholders by coordinating and documenting all RTW plans with the Union, Manager, employee and third party insurers, as required.
• Communicates with the insurer’s claim’s office to verify details of the claim around the status and time loss of a claim, including proposed treatment/rehabilitation plan; works with team members to identify options and opportunities for modified RTW, including ongoing updates on the claim.
• Provides advice, guidance and recommendations to employees to ensure the employee returns to work in a safe and timely manner through coordinated partnership with key stakeholders.
• Works with Workplace Health Consultants to propose, develop and/or implement recovery plans when it involves more in-depth medical case management and/or complex cases.
• Monitors the status of employees participating in PHSA’s Disability Management programs through follow up with Managers, employees and stakeholders by the accurate maintenance of the WHITE database.
• Acts as a resource for internal and external inquiries to Workplace Health for information and/or assistance; refers to appropriate workplace health team members as necessary.
• Performs a variety of clerical duties such as preparing correspondence, reports, minutes and graphs utilizing applicable software applications.

Qualifications A level of education, training and experience equivalent to a diploma in a related field and a minimum of three to five years of recent, related experience in a disability management or rehabilitation setting, or an equivalent combination of education and experience including administrative experience. Diploma in Rehabilitation and Disability Management from a recognized educational institution would be considered an asset.

Models a commitment to service and being an HR business partner within a complex organization. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, and respond accordingly in a timely and efficient manner. Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Possesses knowledge and understanding of disability management principles and best practices. Ability to adapt and be flexible to changing priorities and manage a demanding workload, and being guided by policies and procedures, regulations, legislation, and collective agreements. Strong analytical, critical thinking and decision-making skills. Demonstrated ability to collect data from a variety of sources, analyze, produce reports, and make recommendations. Proven problem solving, decision making, consulting skills, and the ability to facilitate the resolution of issues. Demonstrated ability to mentor and engage others to ensure success in the workplace. Ability to work both independently and as an effective team member. Able to multi-task, organize and prioritize workload to manage concurrent multiple projects and successfully meet deadlines. Work well with frequent interruptions. Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace. Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an advanced level.