CoPilot Developer

Roles and Responsibilities

• Copilot Studio agent build & configuration
• SharePoint connector implementation
• Teams bot deployment & adaptive cards
• Agent flow development for escalation
• Azure PAYG billing configuration

Preferred candidate profile

• Hands-on experience building agents in Microsoft Copilot Studio topics, entities, generative answers/orchestration, and knowledge sources.
• Experience in Agent development
• Experience connecting SharePoint Online as a knowledge source, including Microsoft Graph-based search and knowledge connector configuration.
• Familiarity with the Microsoft Teams bot framework and Teams app deployment (pilot group through org-wide rollout).
• Familiarity with the Power Platform ecosystem Dataverse as the agent's data layer, and Power Platform Admin Center for environment/DLP governance.
• Conceptual understanding of RAG (Retrieval-Augmented Generation), even though this engagement uses Microsoft's fully managed pipeline rather than custom retrieval code.
• Experience with Power Automate or Copilot Studio agent flows for escalation/handoff logic into ITSM tools (e.g., Vivanti).
• Experience building Adaptive Cards for rich, actionable bot responses.
• Working knowledge of Microsoft Entra ID (Azure AD) SSO and Conditional Access as they apply to agent authentication and permission-scoped responses.

Preferred (Nice to Have)

• Experience delivering in an Agile/Scrum model with 2-week sprints and standard ceremonies.
• Prior experience on a healthcare or other regulated-industry project, with awareness of HIPAA/PHI handling practices.
• Exposure to Copilot Studio Analytics and Power BI for usage dashboards and KPI tracking.
• Familiarity with content readiness/remediation considerations — file formats, size limits, and permission inheritance issues that affect what an agent can index.
• Comfort with Azure subscription administration — PAYG billing, Copilot Credits, and Cost Management budget alerts.

Critical Deployment Notes

• Compliance: For the background verification (BGV) process, PAN card and Aadhaar card of the proposed resources will be required.
• The UAN number is required for selected candidates..