Copilot/D365

equired Skills

Copilot Studio

Handson experience with Microsoft Copilot Studio

Agent creation and configuration

Topics trigger phrases instructions knowledge sources and generative orchestration

Tools actions agent flows and Power Automate integration

Publishing agents to Teams Microsoft 365 Copilot Microsoft D365 or other supported channels

Debugging and testing Copilot Studio conversations

Dynamics 365 Applications

Understanding of D365 technical architecture including navigation modules D365 data models entitiestables security model and dataverse architecture security model

Exposing D365 data to Copilot Studio agents

Understanding with one or more Dynamics 365 appsprocesses

o Dynamics 365 Sales

o Dynamics 365 Customer Service

o Dynamics 365 Contact Center

o Dynamics 365 Field Service

o Dynamics 365 Customer Insights

o Dynamics 365 Finance Supply Chain nice to have

Power Platform

Power Automate cloud flows

Dataverse

Power Apps modeldriven apps preferred

Custom connectors

Environment variables

Connection references

Power Platform solution exportimport

DLP policy awareness

Integration API Skills

REST API integration

Delegated vs application permissions in Microsoft Graph API

Integrate Copilot with D365 applications

Preferred Skills Good to Have

Dynamics 365 Finance Operations or Customer Service Contact Center implementation experience

Omnichannel IVR chat or voice agent experience

Knowledge of Dataverse security roles and business units

Experience with Azure Functions or Azure API Management

Azure AI Search Azure AI Foundry exposure

Application Insights for telemetry and diagnostics