Copy of - OA/DA Military Move Specialist Manager

OA/DA Military Move Specialist Manager - 3-5 years of Managerial; 3+ Years of Moving/Relocation & Household Goods Experience Required

Job Description

Are you an expert in navigating the logistics of household goods (HHG) moving and relocation? We are seeking a strategic and highly organized OA/DA Military Move Specialist Manager to lead our Origin Agent (OA) and Destination Agent (DA) logistics business. In this role, you will oversee high-volume military moves awarded via third-party bid boards, coordinate crucial logistics with brokers and internal teams, manage a small team, and ensure top-tier execution of relocation services for those who serve. This role will also perform other non-military move responsibilities in support of NWVL's business partners.

Key Responsibilities

• Bid & Board Management: Monitor, secure, and manage move opportunities via third-party military and corporate bid boards. Review moves scope, timelines, and compliance requirements to ensure accurate quotes.
• Logistics Coordination: Oversee the end-to-end lifecycle of household goods shipments, including packing, transportation, storage, delivery, and specialty services, across both military and non-military (commercial) moves.
• Team Management: Directly supervise and develop a small team of coordinators/specialists, assigning workload, setting performance expectations, and providing day-to-day guidance and coaching.
• Vendor & Broker Relations: Partner efficiently with Military Move Brokers, internal dispatch, and approved third-party vendors to execute seamless services.
• Escalation & Resolution: Make real-time operational decisions to mitigate delays, handling exceptions via established escalation pathways (e.g., Red Alert systems).
• Quality Assurance & Billing: Drive strict adherence to company policy, contractual obligations, and military service standards. Ensure documentation accuracy to support billing and prompt move close-outs.
• Non-Military Move Support: Perform non-military move responsibilities in support of NWVL's business partners.
• Other Duties: Perform other duties as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Managerial Experience: Minimum of 3-5 years of prior supervisory or managerial experience, including direct oversight of staff, is required.
• Moving Experience: Minimum of 3+ years of experience directly within the moving/relocation customer service and operations industry. Specific exposure to household goods (HHG) and 3rd party Military moves is highly preferred; experience with non-military (commercial) HHG moves is a plus.
• Industry Knowledge: Deep familiarity with Origin Agent (OA) and Destination Agent (DA) processes, high-volume move environments, and military moving broker networks.
• Leadership: Demonstrated ability to lead or manage a small team, with the ability to delegate effectively and hold team members accountable to performance and compliance standards.
• Decision Quality: Exercises sound, timely judgment on operational and escalation matters, weighing costs, compliance requirements, and customer impact to reach the best outcome.
• Collaboration: Works well with others across internal teams, brokers, and vendors, building cooperative working relationships that support seamless move execution.
• Communication: Communicates clearly and professionally, verbally and in writing, with internal teams, brokers, customers, and business partners.
• Attention to Detail: Reviews move documentation, quotes, and billing with a high degree of accuracy, catching discrepancies before they become costly errors.
• Organizational Skills: Manages multiple moves, deadlines, and priorities simultaneously, keeping documentation and workflows well organized.
• Sense of Urgency: Responds promptly to escalations, delays, and time-sensitive requests, treating deadlines tied to military and customer commitments with appropriate priority.

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery
• Communicates frequently over the phone