Core HR_Help Desk

Role & responsibilities

Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with cross functional teams to gather requirements and configure the system to meet business needs

Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User Experience Survey Integration Framework and Workflows

Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder

Provide expert guidance and support during the deployment phase ensuring that all technical and functional aspects are addressed effectively

Develop and deliver training materials and sessions to end-users ensuring they are equipped to utilize the system efficiently

Monitor and analyze system performance postimplementation identifying areas for improvement and implementing necessary changes to enhance functionality

Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues ensuring minimal disruption to help desk operations

Stay updated with the latest Oracle HCM Cloud Help Desk features and updates recommending and implementing enhancements to maintain system relevance and efficiency

EDUCATIONQUALIFICATIONS

Oracle HCM Cloud certification is preferred

EXPERIENCE

Typically 5 to 8 years of experience in implementing and supporting Oracle HCM Cloud solutions with a focus on the Help Desk module

SKILLS

Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation

Expertise in Visual Build to extend the Help Desk functionalities

Excellent problem-solving skills with the ability to troubleshoot complex technical issues

Effective communication and training skills to engage with diverse stakeholders and end-users

Skills

Mandatory Skills : Oracle Cloud HCM BI Publisher, Oracle Fast Formula, Oracle Cloud HCM Approval workflows, Oracle Cloud HCM Data loader, Oracle Cloud HCM security framework, Oracle HCM Extracts, Oracle SaaS BI Publisher, Oracle Cloud Human Capital Management, Oracle HCM Single Signon, Oracle SaaS OTBI reports