Core Support - Full Stack Engineer (.Net, JS, React)

Project description

As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage Incident Ownership, Troubleshooting Restoration, Cross-Team Collaboration, Platform Application Stack Awareness and Service Quality Process Excellence.

Responsibilities

Triage Incident Ownership

Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

Maintain accurate, real-time incident timelines and post-incident documentation.

Troubleshooting Restoration

Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.

Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.

Cross-Team Collaboration

Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.

Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.

Facilitate postmortems and continuous improvement actions.

Platform Application Stack Awareness

Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.

Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

Service Quality Process Excellence

Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).

Recommend monitoring gaps to improve observability

Skills

Must have

Bachelor''s degree in computer science/information technology or related field

GraphQL (server + client)

5+ years of experience in support of web applications, Advanced .NET Core API design.

3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience

Software packaging and software release management using GitHub

Effective Communication (verbal + written)

Excel at triage or analysis of situations for production support

Nice to have

HTML, JavaScript, CSS

Git/GitHub Code Repositories

Datadog / Grafana (observability)

Docker / Kubernetes basics

Distributed system architecture

GitHub Actions / Advanced CI/CD