Core Technical Manager

Care Technical Manager (CaTM)

Job Description

We are seeking an experienced Care Technical Manager (CaTM) with strong expertise in Nokia Container Services (NCS) , mobile core networks, cloud infrastructure, and customer-facing technical support. The ideal candidate will have hands-on experience troubleshooting complex Telco cloud environments and coordinating cross-functional teams to resolve critical customer issues.

Mandatory Skill

• Nokia Container Services (NCS) – hands-on working experience is mandatory.

Key Technical Skills

Mobile Core Network

• Strong understanding of mobile core network technologies, including LTE, VoLTE, VoWiFi, and 5G .
• Experience with Telco/Public Cloud environments , including CNF and VNF architectures .
• Strong knowledge of IP connectivity and network architecture .

Network & Protocol Expertise

• Proficiency in TCP/IP, routing and switching, network security, and network management .
• Working knowledge of DNS, RADIUS, LDAP, MAP, and Diameter .
• Understanding of Diameter-based Policy Control and Charging (PCC) .

Telco Cloud & Infrastructure

• Hands-on experience with Telco Cloud, Distributed Cloud, and Edge Cloud environments.
• Strong troubleshooting and configuration experience with OpenStack and Kubernetes-based platforms , including:
• CBIS
• NCS – Nokia Container Services
• OCP – OpenShift Container Platform
• NRHO
• NCS platform experience is a must-have.

Networking & Hardware

• Experience working with Layer 2/Layer 3 switches, routers, and firewalls .
• Knowledge of server and storage platforms such as AirFrame, HPE, Dell, and EMC .

Monitoring, DevOps & Automation

• Experience with monitoring and observability tools such as:
• Prometheus
• Grafana
• Thanos
• Familiarity with DevOps practices, cybersecurity, automation, Ansible, and GitOps .
• Experience supporting automation and operational processes for NCD environments .

Operational & Support Tools

• Understanding of Cloud MoO (Maintenance/Operations) processes and enterprise ticketing systems.
• Experience working with Salesforce or similar service-management platforms.

Customer & Leadership Requirements

Customer-Facing Experience

• Proven experience in a customer-facing technical role .
• Ability to provide 24/7 emergency/on-call support when required.
• Strong ability to understand customer concerns, provide technical guidance, and maintain effective customer relationships.

Escalation Management

• Experience managing technical escalations involving multiple teams and stakeholders.
• Ability to coordinate cross-functional engineering, operations, network, cloud, and vendor teams to drive issues through resolution.
• Strong ownership of critical incidents from identification through resolution and closure.

Technical Communication

• Excellent written and spoken English .
• Ability to communicate complex technical concepts clearly to customers, engineers, management, and other stakeholders.
• Comfortable preparing technical documentation, presentations, incident reports, and customer communications .

Project & Business Understanding

• Working knowledge of project management principles, methodologies, and delivery processes .
• Understanding of business requirements, product/service development processes, and operational objectives .
• Ability to balance technical priorities with customer and business requirements.

Ideal Candidate Profile

The ideal Care Technical Manager (CaTM) will combine strong Nokia Telco Cloud/NCS expertise , mobile core networking knowledge, cloud troubleshooting skills, and customer-management capabilities. The candidate should be comfortable operating in high-pressure environments, managing critical escalations, coordinating multiple technical teams, and providing clear technical leadership to ensure high-quality customer outcomes.

NCS experience is a hard requirement for this position.