Corporate Client Services Executive

Reporting To: Manager - Corporate Client Services

Position summary:

• The Corporate Client Services - Executive plays a key supporting role in delivering high-quality corporate wellness programs, including health transformation, prediabetes care, and other non-communicable disease (NCD) initiatives. Reporting directly to the Corporate Client Services Manager, this role focuses on the operational, administrative, and engagement aspects of program execution-both onsite and online.
• The Executive will ensure smooth backend operations, high participant engagement, and accurate data management, contributing to evidence-based outcomes in line with the Ministry of Health Malaysia's Clinical Practice Guidelines (CPG).

Duties and Responsibilities:
Program Backend & Engagement Management

• Host and manage the program's engagement platform to ensure a smooth participant experience.
• Plan and execute activities that maintain a high rate of engagement throughout the program lifecycle.
• Assist in onsite and online activities involving participants, hospitals, and vendors, ensuring professional delivery and adherence to program standards.
• Apply a strong understanding of wellness, general health, and fitness principles to effectively support program activities.

Content & Document Preparation

• Create program materials such as posters, forms, and questionnaires based on content provided by the program leader.
• Ensure that all materials are professional, accurate, and align with the program's clinical and wellness objectives.

Data Management & Reporting

• Collect, compile, and consolidate data from various program activities for analysis and reporting purposes.
• Maintain accurate records to support program monitoring and evaluation.

Vendor Liaison

• Coordinate with vendors to ensure timely delivery of services and materials required for program execution.
• Maintain good working relationships with service providers to ensure quality and reliability.

Education and Requirements:

• Diploma or Bachelor's Degree in Health Sciences, Nutrition, Sports Science, Wellness Management, or a related field (preferred).
• Strong understanding of wellness, general health, and fitness concepts.
  • Experience in event coordination, program administration, or health-related projects is an advantage.
  • Good communication skills for liaising with clients, participants, hospitals, and vendors.
  • Proficiency in Microsoft Office and basic design tools (e.g., Canva, PowerPoint) for preparing materials.
  • Detail-oriented, well-organized, and capable of managing multiple tasks simultaneously.

Special Demands:

• Strong teamwork and collaboration skills.
• Ability to engage participants and sustain program interest.
• Organized and methodical approach to data collection and documentation.
• Professional communication and stakeholder management abilities.
• Enthusiastic about promoting health and wellness in corporate settings.