Corporate Manager (One Ayala)

Job Summary

The Corporate Manager is responsible for driving business growth, managing branch operations, achieving sales and profitability targets, and leading branch personnel. This role oversees client acquisition, operational efficiency, financial performance, customer satisfaction, compliance with company policies, and employee development while ensuring alignment with the organization's strategic goals.

Key Duties and Responsibilities

Sales and Business Development

• Develop and implement strategies to achieve corporate sales and profitability targets.
• Source and develop corporate clients within and outside the assigned territory.
• Generate qualified leads through telemarketing, online research, networking, fieldwork, and other business development activities.
• Conduct client visits, presentations, and product demonstrations to promote the company's products and services.
• Establish and monitor Key Performance Indicators (KPIs) for sales performance and profit margins.
• Create and implement in-store and online promotional campaigns to increase market presence and sales revenue.
• Conduct product pricing and feature analyses to support sales initiatives and purchasing decisions.
• Ensure all prospective client records are updated with complete and accurate information in the company database.

Operations Management

• Oversee daily branch operations to ensure compliance with company policies, procedures, and operational standards.
• Monitor inventory levels, aging stocks, and Return Merchandise Authorization (RMA) activities.
• Review and approve branch transactions, item pull-outs, and operational requests within authorized limits.
• Ensure business permits, licenses, and regulatory requirements are secured and maintained.
• Manage branch social media pages and oversee online customer engagement.
• Monitor customer inquiries, chat responses, and online feedback to ensure prompt resolution.

Financial Management

• Monitor and approve branch expenses in accordance with company policies and budget guidelines.

• Coordinate with the Credit and Collections team to ensure timely collection of accounts receivable, particularly accounts over 30 days past due.

• Monitor accounts receivable (AR) and branch aging reports to maintain healthy cash flow.

• Oversee petty cash management and reporting.

• Monitor Petron Fleet Card utilization, cardholder compliance, and itinerary reporting, when applicable.

Leadership and People Management

• Set performance goals, deadlines, and expectations aligned with the company's vision and strategic objectives.
• Lead, mentor, coach, and develop branch employees to maximize productivity and professional growth.
• Conduct regular performance coaching sessions and performance evaluations.
• Prepare employee work schedules and monitor attendance and Daily Time Records (DTR).
• Recommend deserving employees for promotions, transfers, recognition, and career development opportunities.
• Ensure effective communication of company policies, procedures, guidelines, and directives.
• Facilitate monthly branch meetings and cascade organizational updates and departmental memoranda.
• Implement disciplinary actions fairly and consistently in accordance with company policies.

Customer Service and Compliance

• Handle customer concerns, complaints, and escalations promptly and professionally.
• Maintain a safe, secure, and healthy working environment for employees and customers.
• Ensure branch compliance with all company policies, safety standards, and regulatory requirements.

Reporting and Communication

• Ensure timely submission of daily, weekly, and monthly operational and performance reports.
• Prepare and present monthly branch performance reports to senior management.
• Serve as the communication link between management and branch personnel, ensuring effective information flow and feedback exchange.
• Attend management meetings, company events, training programs, and other official functions as required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• At least 3-5 years of experience in sales management, business development, branch operations, or a related leadership role.
• Proven track record in client acquisition, sales growth, and team management.
• Strong leadership, communication, negotiation, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office applications and business reporting tools.
• Ability to manage multiple priorities and lead teams in a results-driven environment.