Corporate Programs Manager

For our client, we are seeking a Corporate Programs Manager to join the team of a leader in the Aerospace & Defense space.

This role will shape the client experience strategy and turn customer feedback into executive-level action across the organization. You will lead enterprise-wide programs that measure satisfaction, strengthen advocacy, and identify opportunities to improve retention and loyalty. The position partners closely with cross-functional leaders to influence strategic decisions in a matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Develop and implement the Voice of the Client (VoC) strategy
• Administer the Net Promoter Score (NPS) program with full lifecycle management
• Establish client satisfaction metrics and benchmarks for enterprise-level insights
• Analyze client feedback to identify trends impacting retention and loyalty
• Translate client feedback into actionable strategies for executive leadership
• Manage a client leadership council program to enhance client advocacy
• Collaborate with cross-functional teams to drive improvements in client outcomes

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
• 8+ years of experience in client experience or strategic programs with progressive leadership responsibilities
• Proven success leading enterprise-level client engagement initiatives
• Expertise in NPS and Voice of the Client methodologies
• Strong analytical skills with experience in data-driven decision-making
• Excellent communication and presentation skills
• Ability to influence change across a matrixed organization

Benefits

• Flexible work location with remote or office-based options
• Travel requirement of up to 35-50%
• Opportunity to influence corporate strategy directly through client insights
• Access to training and enablement resources related to client engagement programs
• Participation in high-level executive discussions influencing company direction

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.