Corporate Relationship Manager

Role & responsibilities

• Partner Communication: Handle inbound and outbound calls from DSAs/partners to resolve their queries, concerns, and operational issues.
• Issue Management: Track, document, and follow up on partner issues in a structured format using Excel/Google Sheets or CRM tools.
• Cross-Team Coordination: Work closely with the billing, operations, and product teams to ensure timely resolution of partner concerns.
• Market Research: Conduct outbound research calls to DSAs and financial partners to understand market trends, competitor offerings, and evolving business needs.
• Data Management: Maintain accurate and updated records of partner interactions, escalations, and feedback.
• Reporting: Prepare and share regular reports highlighting partner issues, resolution status, and improvement opportunities.
• Relationship Management: Build strong, long-term relationships with key DSAs and partners to drive satisfaction and engagement.

Preferred candidate profile

• Excellent verbal and written communication skills in English, Tamil and Hindi.
• Strong problem-solving ability with a structured and analytical mindset.
• Proficiency in Google Sheets/Excel and CRM tools.