Corporate Services Coordinator

About the role

The reception team serves as a front-line ambassador, creating crucial first impressions that shape visitor experiences and exemplify our commitment to world-class service delivery.

Key responsibilities

• Managing incoming calls from internal and external stakeholders
• Welcoming all visitors and notifying departmental EAs and/or meeting hosts of guest arrivals
• Coordinating with building lobby and other reception desks
• Coordinating with Dining Services team and arranging catering for local meetings and events
• Creating and running daily reports from EMS / Book-It
• Proactively managing conference room bookings and resolving meeting room conflicts via EMS / Book-It system
• Liaising with IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms and reporting issues via SNOW tickets
• Ensuring the reception area is pristine, clean and tidy at all times
• Reporting facilities issues immediately and raising SNOW tickets

About you

• Gain an understanding of the company to engage in passing conversation with guests and field questions from callers
• Become adept at recognizing key business unit leaders and corresponding EAs
• Learn preferences in relation to call forwarding, guest greeting, escorting and delivery