Corporate Services Supervisor

The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Responsibilities

• Serve as the first point of contact for customers seeking routine facilities service requests.
• Portray a positive and professional attitude.
• Communicate clearly and effectively in verbal and written format.
• Answer external phone calls on behalf of the organization and route them to the appropriate department.
• Process incoming facilities work orders requests through phone, email, and web platforms.
• Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer.
• Follow approved policies and procedures.
• Perform other duties as assigned or requested.
• Consistent attendance is a requirement.

Qualifications

• HS Diploma required, some college preferred.
• Minimum of 2+ years of call center or customer service experience.
• Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment.
• Ability to work a flexible schedule (7 am – 6 pm) routinely. Additional and weekend hours occasionally required to support special events.
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) required
• Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices.
• Bilingual English/Spanish required.

About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com