Corporate Solutions Operations

About the role

Corporate Solutions Operations role within the Insurance industry. The position is permanent and hybrid, based anywhere within Klang Valley.

Key responsibilities

• Create folders for claim cases by matching the correct Member Identification Number, compressing the files, and importing them into the system for task assignment
• Review and manage priority cases from the daily case report, and notify team so they are aware and can give these cases extra attention during processing
• Combine pending transaction reports from systems and group them by the number of aging days for review
• Review and separate cases by the nature of the claims
• Review and sort incoming emails, determine the required follow-up actions, verify member details when needed, update status and remarks in trackers, record key information, and ensure urgent or high-priority emails are handled promptly
• Housekeeping of Standard Operating Procedures and Training Materials including formatting and structure

About you

• Proficient in read, written and spoken English and Traditional Chinese
• Attention to Detail
• Data Management
• File Handling
• System Navigation
• Accuracy and Quality Control
• Time Management