CORRECTIONS OFFICER

Position Summary

Perform a variety of technical and administrative duties to support the implementation and operation of network equipment, network applications, phone, and PC computer systems for the City of Aspen and Pitkin County.

Job Responsibility/Frequency/Tasks

Customer Support: Answer, screen and transfer calls to appropriate personnel, takes messages, and return phone calls as necessary. Work with other IS Staff in a team approach to providing customer support services. Accept requests for service, determine appropriate response, troubleshoot problems, refer problems to appropriate staff for solution, follow up to assure problems have been resolved, and maintain service records. 70%

Application Support: Work with IS staff in a team approach to implement and maintain PC’s and related peripherals. Acquire, install, configure, and upgrade PC systems and application systems. 30%

Minimum Requirements To Be Considered For This Position Education: High School Diploma or equivalent.

PLUS

One (1) year of customer support using MS Word, Excel, Outlook, Internet, and Email.

PLUS

Valid Colorado Driver’s license.

Any combination of experience and education that would likely provide the same job-related knowledge, abilities and skills may be substituted for the requirements above.

Work Hours And Environment, Physical Requirements, And Additional Information Work Hours

40 hour work week (95%): Monday through Friday, hours may vary with workload

Evenings/Weekends occasionally (5%): aproximately once per month .

Standard indoor office environment 95%

Off-Site: Travel to one of thirty-two (32) remote locations to install or maintain equipment. 5%

Please visit the following webpage for a full description of available benefits to

Full-Time employees. http://www.aspenpitkin.com/Departments/Human-Resources/Benefits/

Temporary Employees are not eligible for benefits and are not subject to the merit pay process. They are only eligible for bus passes, We-Cycle and credit union memberships.

01

Describe your experience level in providing customer support for technology.

02

Describe any special training you have had in computers, telephones and/or personal skills.

03

Why do you feel you would make a great Customer Support Specialist?

• Required Question