Costumer Service Associate

Job Responsibilities:
Retrieve data from the database or electronic files as requested
Maintains data entry requirements by following data program techniques and procedures
Maintains operations by following policies and procedures.
Contributes to team effort by accomplishing related results as needed
Respond to customer inquiries chat
Resolve customer complaints and provide appropriate solutions in a timely manner.
Follow company policies and procedures to ensure quality service.
Stay updated on company products, services, and promotions.

Qualifications:
Computer Literate
College Graduate
Knows how to use basic MS office functions
Good communication skills in English both written and oral
Has good working attitude
Amenable to work in shifting schedule
Willingness to work flexible schedules, including evenings, weekends, or holidays if required.
Proficiency in basic computer applications and customer service software.
Ability to multitask and work in a fast-paced environment.