Costumer Service

Roles and Responsibilities :

• Provide exceptional after-sales service to customers, ensuring timely resolution of their queries and concerns.
• Handle customer complaints and issues in a professional manner, escalating complex problems when necessary.
• Maintain accurate records of customer interactions, including calls, emails, and chats.
• Identify opportunities to upsell or cross-sell relevant products or services based on customer needs.

Job Requirements :

• 0-4 years of experience in after-sales service or related field (e.g., customer support).
• Strong understanding of electronics manufacturing industry trends and technologies.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Ability to work effectively under pressure while maintaining high levels of accuracy.