PT Inovasi Pembayaran Digital (Ayolinx)
Costumer Service (Payment Experience)
1 month ago
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Important information
Contract type:
Freelance / Contract
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
22 September 2026
What they need
We are seeking a dedicated and customer-oriented Customer Service Officer to join our team and support our growing operations in the payment industry.
Responsibilities:
- Respond to all customer inquiries, complaints, sales, and payment-related matters accurately within the specified response time.
- Provide professional and effective service to meet all customer needs.
- Deliver prompt responses and appropriate solutions to customer complaints.
- Follow up on customer issues and ensure that customers receive the appropriate resolution for every case.
Qualifications:
- Proficient in English; Mandarin proficiency will be an advantage.
- Minimum education: High School / Vocational High School (SMA/SMK) or equivalent.
- At least 1 year of experience in a similar role.
- Experience in the Payment Industry is required; experience in a Remittance or Payment Gateway company will be an advantage.
- Strong communication skills.
- Willing to work in a shift system.
- Possess a strong customer service mindset.
Work Location: In person
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