COSTUMER SERVICE REPRESENTATIVE

About the role

PHILDA INTERNATIONAL CORPORATION is seeking a dedicated and customer-focused Customer Service Representative to join our team on a full-time basis. This is an exciting opportunity to be the voice of our organisation, delivering exceptional support to our valued customers. Based in Santol, Balagtas, Bulacan, you will play a vital role in ensuring customer satisfaction and loyalty whilst contributing to the overall success of our customer service operations. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer enquiries, resolving issues efficiently, and representing our brand with professionalism and courtesy.

Key responsibilities

• Responding promptly to customer enquiries via telephone, email, or other communication channels with professionalism and empathy
• Resolving customer complaints and issues in a timely manner, escalating complex matters to supervisors when necessary
• Maintaining accurate and detailed records of customer interactions, transactions, and resolutions within the company database
• Providing product and service information to customers, addressing their questions and concerns accurately
• Processing customer requests, including orders, returns, refunds, and account updates
• Identifying opportunities to enhance customer satisfaction and upsell products or services where appropriate
• Adhering to company policies, procedures, and quality standards whilst maintaining confidentiality of customer information
• Collaborating with other team members and departments to ensure seamless customer experiences
• Meeting or exceeding key performance indicators (KPIs) such as call handling time, first-contact resolution, and customer satisfaction metrics

What we're looking for

• Proven experience in a customer service or call center environment, preferably for at least one year
• Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally
• Strong problem-solving abilities and a customer-centric mindset with a genuine desire to help others
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality service
• Proficiency in using call center systems, customer relationship management (CRM) software, and Microsoft Office applications
• Patience, empathy, and emotional intelligence when dealing with difficult or frustrated customers
• Excellent typing speed and accuracy for data entry purposes
• Flexibility to work in a shift-based environment, including potential evening or weekend shifts
• A positive attitude, strong work ethic, and the ability to thrive in a fast-paced team environment
• Preference given to candidates with knowledge of the industry served by PHILDA INTERNATIONAL CORPORATION

What we offer

PHILDA INTERNATIONAL CORPORATION is committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration packages aligned with industry standards, career development opportunities to progress within our growing organization, and a collaborative workplace culture that values each team member's contribution. We provide comprehensive on-the-job training to ensure you are equipped with the knowledge and skills necessary to excel in this role. Additionally, we foster a workplace that priorities employee wellbeing and work-life balance, and we encourage open communication regarding any adjustments or support you may require during your employment.

About us

PHILDA INTERNATIONAL CORPORATION is a dynamic and customer-focused organization committed to delivering excellence in service and support. With a strong reputation for professionalism and integrity, we pride ourselves on building lasting relationships with our customers through exceptional service delivery. Our team is driven by a shared commitment to innovation, quality, and customer satisfaction. We believe in investing in our people, fostering a culture of continuous improvement, and creating an inclusive workplace where diverse talents thrive. Join us and become part of a forward-thinking organization that values your contribution and supports your professional growth.

How to apply

If you believe you are the ideal candidate for this Customer Service Representative position, we encourage you to apply now. Please submit your curriculum vitae, a cover letter highlighting your relevant experience, and any supporting documentation to our recruitment team. We look forward to hearing from you.