Costumer Service Representative/admin assistant

About the role

You will serve as one of the point of contact for customer inquiries across multiple channels—including online and face-to-face interactions—while supporting daily office operations with administrative tasks.

Key responsibilities

• Answer inquiries promptly via online channels, phone, and in-person/face-to-face visits; provide accurate details and resolve basic customer concerns professionally
• Prepare, organize, and maintain digital and physical documents, handle data entry, and oversee record-keeping
• Assist with scheduling, support daily office logistics, and collaborate across internal departments to ensure smooth operations

About you

• Graduate of any relevant course or equivalent work experience
• Prior experience in customer service or administration is an advantage
• Good verbal and written communication skills with a professional, customer-first approach
• Computer literate and familiar with Microsoft Office suite (Word, Excel, Outlook)
• Detail-oriented, highly organized, dependable, and capable of working independently as well as part of a team