Costumer Support

Job Description – Customer Support Executive

Company: Akiara

Position: Customer Support Executive

Department: Customer Support / Operations

Location: Bhiwandi, Maharashtra

Employment Type: Full-Time

About the Role

We are looking for a Customer Support Executive to join the Akiara team. The candidate will be responsible for assisting customers with product-related queries, order status, complaints, returns, replacements, warranty-related concerns and general support.

The role requires excellent communication skills, patience, problem-solving ability and a customer-first approach.

Key Responsibilities

Handle customer queries through phone calls, WhatsApp, email and other support channels.

Assist customers with product-related questions and provide accurate information.

Handle queries related to orders, delivery status, cancellations, returns and replacements.

Resolve customer complaints professionally and within the defined turnaround time.

Coordinate with internal teams such as Sales, Operations, Dispatch and Service for issue resolution.

Assist customers with basic product usage and troubleshooting.

Handle warranty-related queries and coordinate for necessary support.

Maintain proper records of customer complaints, queries and resolutions.

Follow up with customers to ensure their issues are resolved satisfactorily.

Escalate complex or unresolved issues to the concerned department or senior.

Ensure a positive customer experience and maintain professional communication at all times.

Identify recurring customer issues and share feedback with the relevant team.

Meet assigned customer support KPIs, response time and resolution targets.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person