Coty Luxury Coach

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has partnered in creating luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for an experienced Coach to manage and supervise a team of 25–30 Fragrance Consultants across Cairo & Giza.

• Drive team sales performance and ensure sales targets are achieved.
• Manage team schedules, shifts, days off, attendance, appearance, and performance.
• Conduct frequent store visits and provide hands-on field supervision.
• Handle staff issues, escalations, PDPs, promotions, and day-to-day team requirements.
• Coordinate with Store Managers to resolve staff or store-related issues.
• Prepare regular commercial reports covering sales performance, best sellers, slow movers, and recommended actions.
• Ensure brand standards and customer service standards are consistently maintained.
• Report directly to the Brand Manager on team performance and commercial updates.

What you'll need to succeed

• 3 years or more of experience as an Area Manager, Retail Manager, or Multi-Store Manager.
• Proven experience managing 20+ frontline employees across multiple locations.
• Fluent in English and strong communication skills.
• Strong Excel/MS Office skills.
• Highly flexible with working hours and locations, and comfortable being on the ground across Cairo & Giza most of the time.
• Experience in beauty, fashion, luxury, FMCG, or retail is a must.
• Strong sales, people management, and leadership skills.
• Excellent analytical and reporting skills.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.